Sarah Cooley
Crittenden,KY
Summary
Energetically driven and results-oriented, I excelled at Humana as an Inbound Contacts Representative 3, significantly enhancing customer satisfaction through expert issue resolution and stellar communication. My knack for problem-solving and technical troubleshooting put customers at ease, demonstrating a goal-oriented mindset and a commitment to excellence in customer relations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inbound Contacts Representative 3
Humana
Cincinnati, OH
08.2007 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Assisted other associates with questions and supervisor calls
Education
Bachelor of Arts - Management
Tiffin University
Tiffin, OHSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Technical Troubleshooting
- Issue Research
- Problem solving
- Troubleshooting
- Communication
- Critical Thinking
Certification
SME (Subject Matter Expert) Certification
Timeline
Inbound Contacts Representative 3
Humana
08.2007 - Current
Bachelor of Arts - Management
Tiffin University