Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Sarah Cressey

Hartford,WI

Summary

Enthusiastic leader with a passion for knowledge and always open and flexible to the constant change that is at the core of a successful retail operation. Open-minded and compassionate about other people, drives me to strive for personal and professional success, and in addition, help others to achieve those successes within their lives as well. A natural interest and passion in healthy lifestyle aligns with the core values set by the company.

Overview

3
3
years of professional experience

Work History

Educator

Lululemon
Wauwatosa, WI
07.2024 - Current
  • Maintained a constant 360-vision on the salesfloor in order to meet and exceed the needs of the guests in store
  • Executed excellent guest experience through using company tools, product knowledge, and working as a team with other educators on the salesfloor to achieve a common goal
  • Communicated business needs with other team members (educators) in order to make sales goals and all other metrics set forth by the company

Assistant Manager of Operations (Contract)

Lululemon
Wauwatosa, WI
01.2024 - 07.2024
  • Assisted in developing operational plans and strategies to meet organizational objectives.
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Coordinated the implementation of new processes and systems to improve overall operations.
  • Ensured that quality control standards were met by monitoring performance against established goals.
  • Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
  • Evaluated current business practices and identified opportunities for process improvement.
  • Created, evaluated, and executed a monthly schedule for a team of 35+ team members

Guest Experience Lead

Lululemon
Pleasant Prairie, WI
08.2023 - 01.2024
  • Ensured guests had an enjoyable experience by providing exceptional customer service.
  • Assisted in resolving guest complaints in a professional manner.
  • Monitored inventory levels and restocked supplies when necessary.
  • Communicated effectively with other departments regarding guest needs and requests.
  • Tracked sales data to identify trends in customer preferences and make recommendations accordingly.
  • Developed marketing strategies to increase guest visits, repeat business, and overall satisfaction ratings.
  • Attended staff meetings regularly to stay informed of changes within the organization.

Beauty Team Leader

Sephora inside Kohls
Brookfield, WI
02.2022 - 07.2023
  • Conducted regular performance reviews to assess individual team member progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

Some College (No Degree) - International Business/Spanish

Marian College
Fond Du Lac, WI

Skills

  • Peer Mentoring
  • Operations Management
  • Workforce Management
  • Staff Development
  • Schedule Preparation
  • Sales management

Languages

Spanish
Professional
American sign language
Limited

Affiliations

  • Advocate for teens and young people with Autism. Involved in activities that help them to be their very best, and most confident self.
  • Extensive knowledge of certain auto-immune diseases (currently living with one), and enjoy helping others with similar conditions to live their best and healtiest life possible.

Timeline

Educator

Lululemon
07.2024 - Current

Assistant Manager of Operations (Contract)

Lululemon
01.2024 - 07.2024

Guest Experience Lead

Lululemon
08.2023 - 01.2024

Beauty Team Leader

Sephora inside Kohls
02.2022 - 07.2023

Some College (No Degree) - International Business/Spanish

Marian College

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Sarah Cressey