Sarah Gonzales
Sandy Springs,GA
Summary
Highly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for ability to conduct and utilize data analysis to help stakeholders exceed operational goals. Adept at sales, technology, process improvements, and project management. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach. Educational experience includes a Master of Business Administration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist (Contract)
Schindler Elevator Corporation
Atlanta , GA
11.2023 - Current
- Responsible for a large B2B Collection Portfolio
- Cash Applications, Account Reconciliations, Billing and Chargebacks
- Tracking of and filing liens on properties and setting up legal / collection files.
- Train New Hires
Frontline Manager
Genpact LLC
Marietta, GA
01.2023 - Current
- Act as first level support to 23+ Deposit Advisors for general inquiries and customer support including inbound voice servicing inclusive of prospects and existing customers
- Recognize individual customer service needs and resolve any partner concern inquiry
- Conduct regular reviews of documented processes to ensure accuracy and relevance
- Lead customers through a variety of channels including telephone (both inbound and outbound), internet chat and written correspondence
- Monitor, coach and develop of designated Customer Service Advisors
- Acquire detailed knowledge of product ranges and excellent service and sales skills to enable them to provide service excellence and progress sales opportunities when appropriate
- Ensure team offers an excellent level of customer service, pro-actively serve customers across their product portfolio, cross-sell additional products and resolve a wide range of common, customer enquiries across the product range
- Collaborate with colleagues, various departments, and stakeholders to gather input, feedback, and insights for process improvements
Accounts Receivable Specialist/Team Leader
TK Elevator
Marietta, GA
01.2019 - 05.2023
- Led recurrent reporting and data analysis efforts to identify and resolve payment discrepancies, ensuring accurate financial reporting
- Recognized for reducing $10M in outstanding debt monthly
- Recruited and trained new hires while monitoring their adherence to policies and procedures
- Monitored accounts for potential write-off, prepared required credit and bad debt write-off requests and routed for appropriate signatures
- Coordinated monthly conference calls with region and branch personnel and delivered recommendations to help achieve business objectives
- Escalated customer issues in a timely manner to ensure prompt and satisfactory resolution, while striving for a one-call resolution
- Day to day accounts payable and accounting activities a reporting
- Reconciliations
Operations Manager
Mil Val Motors
South Orange, NJ
01.2017 - 01.2019
- Administered weekly payroll, monthly reports, P&L statements, and annual financial reports and directed company public relations
- Utilized social media to increase customer loyalty, introduced a loyalty app, designed, and maintained social media profiles across all social platforms
- Collaborated with external consultant to develop the company website, develop printed brochures, and design promotional materials
- Created detailed and comprehensive reporting that enabled the company to cut costs and decrease inefficiencies in vendor relationships resulting in a 5% cost decrease on monthly spending of $30K
- Day to day accounts payable and accounting activities a reporting
- 1099 Preparation.
Accounts Receivable Supervisor
Purchasing Power
Atlanta, GA
01.2011 - 01.2017
- Managed, coached, and developed a team of 15 collections specialists with $15M in accounts receivable
- Established appropriate credit limits and managed credit holds and order releases in accordance with company policies and procedures
- Assisted loss prevention specialists with escalated customer concerns and resolved process related queries
- Provided daily, weekly, and monthly analysis for team performance reports for training purposes and forecasting for revenue growth
- Conducted interviews and collaborated with temporary agencies to recruit and hire specialists for seasonal periods
- Collaborate with senior management on strategies to decrease company loss by 9.5 million
- Oversaw the work quality of assigned team members and ensured compliance with guidelines and policies
- Facilitate all activities in the project life cycle, including definition of objectives and scope, project plan development, task definition, forming project teams, coordinating with stakeholders and participants, monitoring progress, driving progress through completion, status reporting, and project documentation.
- Created a system to optimize employee incentive payout
Customer Accounts Manager
MBNA/Bank of America
Kennesaw, GA
01.2003 - 01.2007
- Managed services and retained profitable customer account relationships, in Customer Activation, Customer Loyalty, Marketing and Customer Retention
- Led a sales team who processed balance transfers automated clearinghouse (ACH) transactions
- Serviced existing corporate clients and acquired/retained new business
- Grew company revenue with new sales and existing account penetration: mortgages, consumer protection, and differentiated product add-ons
- Completed successful customer migrations to alternate banking methods
- Negotiated interest rates, balance transfers, finance, and cash advances
- Improved customer retention rate through handling executive escalations to completion
- Managed cross selling or mortgage, credit insurance, privacy protection, American Express and business products
- Designated as a subject matter expert due to exceeding sales goals for loan growth, and routinely sought out to train new hires.
Education
Master of Business Administration -
Shorter University
Bachelor of Science in Business Administration (Cum Laude) -
Shorter University
Skills
- Data Analysis
- Risk Mitigation
- Business Strategy
- Operations Management
- Team Collaboration
- Process Improvement
- Roadmap Development
- Report Creation/Generation
- Systems Implementation
- Project Management
- Contract Negotiation
- Quality Assurance
Certification
Licensed Realtor, Georgia Real Estate Commission
Certified Assistant Project Manager
Timeline
Accounts Receivable Specialist (Contract)
Schindler Elevator Corporation
11.2023 - Current
Frontline Manager
Genpact LLC
01.2023 - Current
Accounts Receivable Specialist/Team Leader
TK Elevator
01.2019 - 05.2023
Operations Manager
Mil Val Motors
01.2017 - 01.2019
Accounts Receivable Supervisor
Purchasing Power
01.2011 - 01.2017
Customer Accounts Manager
MBNA/Bank of America
01.2003 - 01.2007
Master of Business Administration -
Shorter University
Bachelor of Science in Business Administration (Cum Laude) -
Shorter University
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