SARAH CRUZ
Anaheim,CA
Summary
Enthusiastic hostess with 7+ years of smoothly running various attractions, providing the utmost standard of service in the hospitality industry. Hardworking and dependable candidate successful at managing multiple priorities and resolving problems quickly, all while maintaining a positive attitude.
Overview
16
16
years of professional experience
Work History
Bellhop
DISNEYLAND RESORT
07.2024 - Current
- Transferring luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled carts.
- Explaining important features of guest rooms to travelers and responding immediately to any guest requests or concerns, promptly resolving issues.
- Providing guests with helpful information regarding hotel's amenities, dining options, and local attractions to enhance their overall stay and experience.
Attractions Hostess
DISNEYLAND RESORT
11.2015 - 06.2024
- I have worked as an attractions hostess at Disneyland Park, serving primarily as a Jungle Cruise Skipper
- Responsibilities include ensuring guest safety and efficiently operating attractions, constant guest conflict resolution, frequent spieling and public speaking to crowds of guests.
Administrative Assistant
MARY S. ROBERTS PET ADOPTION CENTER
09.2014 - 10.2015
- I was an administrative assistant at the Pet Adoption Center
- I managed logs and records at the nonprofit, while also attending to the numerous needs of shelter residents
- Responsibilities included working with center leadership to ensure smooth operations of the facility.
Flight Member
AIR FORCE JR ROTC
08.2008 - 05.2010
- As a proud and active member of the CA092nd unit, I was a part of a program that developed leadership and teamwork skills through constant activities and exercises
- This rigorous and selective program taught me dedication and commitment, while developing my collaborative work ethic.
Education
Graduated -
ARLINGTON HIGH SCHOOL
Riverside, CA01-2012
Skills
- Strong Problem Solving
- Excellent Guest Conflict Resolution
- Exemplary Work Ethic
- Effective Multitasking
- Exceptional Customer Service
References
- Kyle Enos, Former Work Colleague, (714) 906-0800, kyle.j.enos@gmail.com
- Rafa Barron, Former Supervisor, rdbarron@gmail.com
Personal Projects
- AHS Chamber Singers - Vocalist from 2009-2012
- Disneyland Resort Cast Member Choir - Vocalist since 2016
- DLR Flashback (2017 and 2018) - Featured Vocalist/Ensemble member in a high scale production supporting the local community
Timeline
Bellhop
DISNEYLAND RESORT
07.2024 - Current
Attractions Hostess
DISNEYLAND RESORT
11.2015 - 06.2024
Administrative Assistant
MARY S. ROBERTS PET ADOPTION CENTER
09.2014 - 10.2015
Flight Member
AIR FORCE JR ROTC
08.2008 - 05.2010
Graduated -
ARLINGTON HIGH SCHOOL
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