Steven Murillo
Brooklyn,New York
Summary
Affable and detail-oriented professional with a solid foundation in music history and administration. Expertise in facilitating guest relations, streamlining operational processes, and coordinating events, showcasing a commitment to quality service and effective communication in diverse hospitality environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Bellhop
The Twenty Two New York
02.2025 - Current
- Welcomes guests and private members at facility entrance, ensuring a positive first impression.
- Coordinates delivery of personal items to designated areas and maintains organized inventory in storage.
- Performs errands for staff and clients to facilitate smooth daily operations.
Instructor
Mohr's Explorers
01.2017 - Current
- Supervises daily activities, maintaining structure and engagement among students.
- Escorts elementary students from schools to designated locations in Central Park, ensuring safety during transit.
- Implements discipline to foster positive behavior and order for a supportive educational environment.
Composer/Performer/Event & Social Media Coordinator
Musician
04.2014 - Current
- Applies detail-oriented approach to composition, arrangement, and collaboration with bandmates using Sibelius software.
- Coordinates show schedules with venues and artists, establishing valuable connections with promoters and artists across the tri-state area. Curates bookings in appropriate and consistent taste.
- Manages band's social media outlets to enhance publicity and promote events.
Receptionist
PlayWell Brooklyn
09.2023 - 06.2024
- Presided over front desk duties; answering phones, welcoming clients.
- Executed administrative tasks and projects to support daily operations.
- Coordinated facility upkeep and organization to maintain a welcoming environment.
Data Processor
Elizabeth Duddy Navaretta LCSWR DBA Compassionate Counseling Collective
09.2020 - 02.2025
- Facilitated data migration into electronic health record system to enhance data accessibility.
- Managed patient billing data for claims processing to ensure timely reimbursements.
- Converted procedural data into new formats for improved usability.
Royalty Coordinator
Sony/ATV Music Publishing (through acquisition of EMI)
01.2013 - 03.2014
- Generated and mailed periodic royalty statements to songwriters.
- Resolved inquiries from songwriters regarding issues with royalty statements and payments, ensuring clarity and accuracy.
- Navigated and rectified discrepancies for accounts and associated accounts within the computer systems (AS400, Counterpoint).
- Maintained an organized inventory of returned statements with faulty information, facilitating timely research and corrections.
- Edited address and direct deposit information per requests from songwriters or their estates.
- Assisted in integrating EMI and Sony/ATV's royalty systems and records using MS Excel, streamlining data management.
Royalty Processor
EMI Music Publishing
06.2011 - 12.2012
- Administered artist royalty amounts in computer systems (AS400, Counterpoint) through database research, ensuring accurate record-keeping.
- Generated and mailed periodic royalty statements to songwriters.
- Assisted in applying adjustments to correct system errors regarding royalty calculations (MS Excel).
- Organized inventory of returned statements with faulty information, conducting research to facilitate accurate corrections.
- Merged accounts to streamline associated record-keeping.
Education
Bachelor of Arts - Music
York College of Pennsylvania
01-2011
Skills
- Guest service
- Front desk operations
- Guest relations
- Porter services
- Guest errands
- Complaint handling
- Conflict management
- Event coordination
- Event planning
- Inventory management
- Logistics coordination
- Cash handling experience
- Effective organization
- Administrative support
- Data entry
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Effective communication
- Collaborative mindset
- Self-motivated
- Cross-cultural sensitivity
- Strong work ethic
- Social media management
- Shipping and receiving
- Interpersonal skills
- Professional presentation
Certification
- CPR
- Mandated Reporter
Accomplishments
- Employee of the Quarter - Summer, 2025
Timeline
Bellhop
The Twenty Two New York
02.2025 - Current
Receptionist
PlayWell Brooklyn
09.2023 - 06.2024
Data Processor
Elizabeth Duddy Navaretta LCSWR DBA Compassionate Counseling Collective
09.2020 - 02.2025
Instructor
Mohr's Explorers
01.2017 - Current
Composer/Performer/Event & Social Media Coordinator
Musician
04.2014 - Current
Royalty Coordinator
Sony/ATV Music Publishing (through acquisition of EMI)
01.2013 - 03.2014
Royalty Processor
EMI Music Publishing
06.2011 - 12.2012
Bachelor of Arts - Music
York College of Pennsylvania