Sarah Cushing
Columbus
Summary
With over 25 years of experience, adaptable and professional individual with a deep understanding of customer communications, customer service, and records management. Goal is to utilize extensive skill set to excel in the Billing/Customer Service role at esteemed company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Patriot Medical
02.2023 - Current
- Answer phone calls and emails in a timely manner
- Enter orders and route them to the correct branch for order fulfillment
- Work with other departments to confirm orders can be completed
- Maintain accurate records
- Enter information for billing processes
- Email monthly billing information
Billing Specialist
Advanced Home Medical
01.2022 - 02.2023
- Answer phone calls and emails
- Enter information into billing system
- Send out end of months invoices
Customer Service Representative
Custom Glass Solutions
06.2020 - 01.2022
- Contact policyholder and confirm information received from insurance company is correct
- Contact glass shops to find someone who could do the work needed
- Maintain accurate records for each interaction.
- Process invoices for completed work
Customer Service Representative
Advanced Home Medical
04.2019 - 05.2020
- Enter/confirm patient information in Brightree
- Answer phones and emails
- Process orders
- Request authorizations as needed
- Request additional documentation as needed
Front Desk Agent
Advanced Home Medical
04.2019 - 05.2020
- Answer phones
- Greet patients
- Process payments
- Maintain accurate records
- Enter orders as necessary
CMN Specialist
Advanced Home Medical
04.2019 - 05.2020
- Reach out to doctors office for documentation
- Update records as needed
International Customer Service Specialist
McGraw-Hill Education
01.2016 - 02.2019
- Place orders for international customers
- Provide tracking and customs information as needed
- Keep accurate and detailed notes for each order
Customer Service Representative (Orders Only)
McGraw-Hill Education
01.2016 - 02.2019
- Assist customers with placing phone and email orders
- Provide tracking information as available
- Make accurate and detailed notes for each call, email, and order
- Route questions to the correct department
Education
High School Diploma -
Fayetteville High School
Fayetteville, OH05-1994
Skills
- Microsoft Office products
- Brightree online systems
- Salesforce online systems
- Billing Systems and Software
- Statement Distribution
- Sales Tickets
- Month-End Closing Procedures
- Claim Processing
- Customer Contact
- Records Organization and Review
Additional Information
Member of the Red Cube Cares team at McGraw-Hill
Personal Information
Title: Billing/Customer Service
Timeline
Customer Service Representative
Patriot Medical
02.2023 - Current
Billing Specialist
Advanced Home Medical
01.2022 - 02.2023
Customer Service Representative
Custom Glass Solutions
06.2020 - 01.2022
Customer Service Representative
Advanced Home Medical
04.2019 - 05.2020
Front Desk Agent
Advanced Home Medical
04.2019 - 05.2020
CMN Specialist
Advanced Home Medical
04.2019 - 05.2020
International Customer Service Specialist
McGraw-Hill Education
01.2016 - 02.2019
Customer Service Representative (Orders Only)
McGraw-Hill Education
01.2016 - 02.2019
High School Diploma -
Fayetteville High School