Sarah Dailey
Sealy,TX
Summary
Results driven operations and customer service professional with 8+ years of experience across logistics, supervision, and client facing roles. Proven ability to manage workflows, lead teams, and maintain high performance standards in fast paced environments. Strong background in administrative coordination, compliance, and process improvement. Seeking a remote opportunity where organizational, communication, and leadership skills can drive efficiency and customer satisfaction
Overview
16
16
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
Sealy, TX
11.2016 - Current
- Manage daily delivery operations, ensuring timely and accurate distribution of mail across assigned routes
- Operate independently while maintaining strict federal service and safety standards
- Coordinate logistics and route planning to optimize efficiency and meet delivery deadlines
- Provide reliable customer service, resolving delivery issues and maintaining community trust
- Maintained accurate records of deliveries and collected payments, ensuring financial accountability.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
Home Supervisor
Brenham State School
Brenham, TX
04.2016 - 11.2016
- Supervised staff and daily operations within a residential care environment
- Managed administrative documentation, including medical records and compliance reports
- Trained and coached employees to improve performance and service quality
- Ensured adherence to state regulations and internal policies
Call Center Specialist (Part Time)
United Recovery Systems
Bryan, TX
05.2016 - 09.2016
- Supported call center operations, including training and quality improvement processes
- Handled high-volume inbound/outbound calls while maintaining professionalism and accuracy
- Contributed to workflow improvements and operational efficiency
Direct Support Professional II (Relief Supervisor)
Brenham State Supported Living Center
Brenham, TX
03.2014 - 04.2016
- Supervised staff and assisted with patient care in a structured healthcare environment
- Maintained accurate medical and daily activity records
- Supported individuals with daily living activities while ensuring dignity and safety
- Monitored and documented health-related metrics
Customer Service Manager
Wal-Mart Supercenter
Sealy, TX
05.2011 - 07.2013
- Led front-end customer service operations and resolved escalated issues
- Processed financial transactions including refunds and money orders
- Ensured customers satisfactions and compliance with company policies
Team Member
Whataburger
Sealy, TX
07.2010 - 05.2011
- Delivered fast-paced customer service while maintaining operational standards
Education
High School Diploma -
Sealy High School
Sealy, TX05-2012
No Degree -
Blinn Junior College
Brenham, TX2014
Skills
- Operations Coordination
- Team Leadership & Training
- Customer Success & Conflict Resolution
- Administrative & Data Management
- Process Improvement
- Microsoft Office (Excel, Word, Powerpoint)
- Time Management & Multitasking
- Medical Records & Documentation
- Data Entry & Typing
- Medical Terminology
- Strong Written and Verbal Communication
- Adaptability & Quick learning
- Experience with MHMR
Accomplishments
- Completed 100+ deliveries daily with accuracy and efficiency
- oversaw 12 employees daily
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Community Cleanup
Timeline
Rural Carrier Associate
United States Postal Service
11.2016 - Current
Call Center Specialist (Part Time)
United Recovery Systems
05.2016 - 09.2016
Home Supervisor
Brenham State School
04.2016 - 11.2016
Direct Support Professional II (Relief Supervisor)
Brenham State Supported Living Center
03.2014 - 04.2016
Customer Service Manager
Wal-Mart Supercenter
05.2011 - 07.2013
Team Member
Whataburger
07.2010 - 05.2011
High School Diploma -
Sealy High School
No Degree -
Blinn Junior College
Additional Information
- Computer skills
- Quick Learner
- Written and verbal communication
- Ability to work with MHMR patients