
Healthcare operations leader with 10+ years of U.S. Army outpatient clinic administration and medical operations experience leading high-performing healthcare support teams, optimizing patient access, and improving clinic performance across military treatment facilities. Proven background supervising multidisciplinary administrative staff, improving patient throughput, managing referral coordination, monitoring provider scheduling utilization, and implementing workflow improvements that increased operational efficiency and patient satisfaction. Experienced in clinic access management, healthcare data analysis, care coordination, operational compliance, and performance improvement initiatives within fast-paced healthcare environments. Recognized for strengthening clinic operations, enhancing patient experience, and supporting provider productivity through strategic workflow redesign and process standardization.
Provided senior-level leadership for outpatient healthcare operations supporting 100+ personnel and over 3,000 patients annually, ensuring efficient care delivery, regulatory compliance adherence, and sustained operational readiness.
Key Achievements:
Managed daily outpatient clinical operations serving 50+ patients per day, ensuring efficient scheduling coordination, referral processing, and patient flow management.
Directed administrative healthcare operations supporting large-scale medical readiness programs serving 4,500+ annual examinations.
Served as healthcare instructor and subject matter expert supporting one of the U.S. Army's largest medical training programs.