Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Talent acquisition and recruiting-long-term human resources planning and finding candidates by utilizing networking and building relationships with top talent to ensure hiring is more efficient and productive in an effort to drive company's success. A part of the company's ongoing strategy to find, attract, and recruit top talent.
Mental Health Counselor
We Care Behavioral Health, LLC
Alexandria, Louisiana
05.2016 - 06.2017
Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Documented psychiatric services and responses to treatment in patient case files.
Consulted with and trained highly skilled mental health and medical staff.
Led counseling group to discuss topics such as eating disorders and relationship issues.
Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
Employed methodologies such as cognitive behavioral therapy to assist patients.
Presented case history material to review and discuss with other staff members.
Branch Operations Manager
Regions Bank
Alexandria , Lousiana
02.2013 - 04.2017
Trained employees on proper procedures and strategies to improve productivity.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Maintained branch files for major accounts, investments and employees.
Performed [Timeframe] compliance checks.
Set up and supervised cash shipments.
Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
Cooperated with Marketing teams to devise efficient marketing strategies and meet company objectives.