Sarah DeJesus
Jackson ,New Jersey
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Century Link. Skilled in active listening and critical thinking, adept at managing high-stress situations and resolving customer complaints with empathy. Demonstrated ability to improve repeat business through exceptional service and problem resolution.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wawa
03.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Century Link
01.2016 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Wal-Mart
01.2015 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
Wawa
03.2019 - 02.2020
Customer Service Representative
Century Link
01.2016 - 06.2016
Customer Service Cashier
Wal-Mart
01.2015 - 01.2016
High School Diploma
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