Sarah Delgado
Houston,TX
Summary
Customer-focused retail professional with extensive experience in assisting customers with returns, exchanges, and inquiries. Resolved customer concerns through effective communication and adherence to policies. Organized sales floor and checkout areas, ensuring efficient transactions. Managed cash handling and scheduling to support operational flow during peak periods.
Overview
1
1
Language
2
2
years of professional experience
Work History
Customer Experience Coordinator
Marshall’s and Homegoods
Houston, Tx
05.2024 - Current
- Coordinated checkout support during peak hours to streamline customer flow
- Supported customers with returns, exchanges, and purchase inquiries to enhance satisfaction
- Addressed customer concerns by applying store policies and employing effective communication
- Handled point-of-sale transactions with accuracy and professionalism
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Responded to inquiries and resolved scheduling conflicts with clear communication.
- Processed credit card applications and verified customer information for account setup.
- Prepared reports, files, and records using standard office systems.
Education
Spring Woods Senior High School
Houston, Tx Skills
- Point-of-sale operations
- Checkout operations
- Cash handling
- Credit applications
- Customer service
- Front desk operations
- Scheduling software
- Attention to detail
- Problem solving
- Conflict resolution
- Clear communication
- Organization and recordkeeping
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Experience Coordinator
Marshall’s and Homegoods
05.2024 - Current
Spring Woods Senior High School