Sarah Dennis
Zanesville,Ohio
Summary
Dynamic customer service professional with extensive experience at Charter Spectrum, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in data entry and complaint handling, consistently achieving high service standards and fostering positive client interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Zanesville, OH
06.2021 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed service requests using internal ticketing system efficiently.
- Educated customers on product features and troubleshooting steps.
- Documented customer interactions to ensure accurate record-keeping.
Restaurant Team Member
Arbys Resturant
Zanesville, OH
01.2018 - 06.2021
- Provided exceptional customer service while taking and processing orders efficiently.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Assisted team members during peak hours to improve service speed and quality.
- Operated kitchen equipment safely while preparing food items according to company recipes.
Manager
Cherry Hill Photography
Zanesville, OH
10.2017 - 05.2019
- Oversaw daily operations to ensure high-quality photography services and customer satisfaction.
- Managed team schedules and assignments to optimize workflow efficiency and resource allocation.
- Developed training programs for new staff to enhance skills and improve service delivery standards.
- Implemented process improvements that increased productivity and reduced turnaround times for client projects.
Sales Associate
Kohls Department Store
Zanesville, OH
10.2016 - 02.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed point-of-sale transactions accurately and efficiently.
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness.
- Collaborated with team members to meet daily sales goals and improve customer satisfaction.
- Adapted quickly to product knowledge updates and promotional events for enhanced customer engagement.
- Handled customer complaints professionally, contributing to positive resolutions and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma - General
Philo High School
Philo, OH05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Multi-line phone talent
Timeline
Customer Service Representative
Charter Spectrum
06.2021 - Current
Restaurant Team Member
Arbys Resturant
01.2018 - 06.2021
Manager
Cherry Hill Photography
10.2017 - 05.2019
Sales Associate
Kohls Department Store
10.2016 - 02.2017
High School Diploma - General
Philo High School