Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Derango

Windsor,Colorado

Summary

Dedicated professional with significant experience in providing high-quality administrative and clinical support in dental environments. Expertise in managing patient interactions and streamlining office operations. Achieved improvements in scheduling efficiency and patient communication, resulting in exceptional patient care outcomes as well creating a supportive and positive environment for dental team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Treatment Coordinator, Front Office Lead

Water Valley Dental
06.2020 - Current
  • Assisted owners in launching a successful private dental practice.
  • Developed front desk and administrative operating systems to enhance efficiency.
  • Managed credentialing and negotiated contracts with insurance companies.
  • Achieved consistent collection rates of 97-100% through effective accounts receivable leadership.
  • Created and submitted insurance claims, ensuring accurate documentation and follow-up.
  • Maintained patient accounts, overseeing payments, statements, and insurance claims processing.
  • Cultivated welcoming work culture for onboarding new team members while ensuring compliance with HIPAA and OSHA regulations.
  • Scheduled appointments, greeted patients, collected payments, and addressed client inquiries.

Treatment Coordinator

Blue Sky Oral Surgery, Dr. David Thurgood
07.2019 - 06.2020
  • Delivered first-class customer service to patients in fast-paced oral surgery practice.
  • Managed phone, text, and email communications with professionalism and clarity.
  • Obtained insurance verification and benefit details for complex surgical procedures.
  • Presented accurate financial treatment estimates based on patient insurance benefits.
  • Verified accuracy of detailed medical histories for all patients.
  • Collaborated with dental professionals for referrals, imaging, and communication with referring doctors.
  • Maintained accurate records through diligent note-taking and data entry.

Treatment Coordinator

Windsor Family Dentistry (owned by Peak Dental Services)
12.2017 - 07.2019
  • Delivered exceptional customer service, ensuring an excellent patient experience.
  • Obtained and verified insurance eligibility alongside benefit information.
  • Presented financial treatment estimates and options to clients effectively.
  • Maintained HIPAA and OSHA compliance through annual training programs.
  • Sustained active CPR certification to ensure readiness for emergencies.
  • Managed communications via phones, texts, and emails through secure CRM system.
  • Scheduled and confirmed appointments to optimize clinic operations.
  • Collected and accurately entered patient and insurance payments into account ledger.

Education

Bachelor of Arts - General Studies

Fort Hays State University
Hays, KS

Skills

  • Appointment scheduling
  • Patient care
  • HIPAA and OSHA compliance
  • CPR certification
  • Office administration
  • Team training
  • Treatment presentation
  • Clinical experience
  • Dental radiography

Certification

  • Practice Growth Institute, Atlanta, GA Financial Coordinator Results Creator Workshop 2024
  • Practice Growth Institute, 5 Star Phone Certification 2023 - present
  • OSHA / HIPAA Compliance Certified 2024
  • CPR/First Aid 2024
  • Colorado State Insurance Agent License (Health and Life) 2016, 2017

Timeline

Treatment Coordinator, Front Office Lead

Water Valley Dental
06.2020 - Current

Treatment Coordinator

Blue Sky Oral Surgery, Dr. David Thurgood
07.2019 - 06.2020

Treatment Coordinator

Windsor Family Dentistry (owned by Peak Dental Services)
12.2017 - 07.2019

Bachelor of Arts - General Studies

Fort Hays State University

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Sarah Derango