Sarah Diaz
Bonita,CA
Summary
Friendly server and barista with years of experience. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
04.2020 - Current
- Greeted customers upon arrival, creating a welcoming and comfortable environment
- Maintained a neat and orderly lobby area
- Took orders over the phone and in-person, recording customer information in computer system and verifying details
- Received and processed customer payments
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction
- Maintained high level knowledge of all products to answer customer questions
Barista
Skyline Church
05.2016 - 01.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Used POS system to accurately enter orders and process payments
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Cleaned counters, machines, utensils, and seating areas daily
Education
Associate of Arts - Graphic Design
Southwestern College
Chula Vista, CA05.2023
Skills
- Verbal and Written Communication
- Superior Organizational Skills
- Active Listening
- Adaptable and Flexible
- Building Rapport With Customers
- Self-motivator
Timeline
Guest Service Representative
Nothing Bundt Cakes
04.2020 - Current
Barista
Skyline Church
05.2016 - 01.2019
Associate of Arts - Graphic Design
Southwestern College
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