Sarah Diaz
Olympia,WA
Summary
Resourceful and dependable professional with over a decade of experience in high-pressure, fast-paced roles. Proven strengths in conflict resolution and maintaining safety and order. Adept in multitasking, communication, and rapid learning. Currently pursuing a degree in software development, with a foundation in programming and system analysis. Seeking to transition into public safety, bringing a disciplined, safety-conscious, and technically capable work ethic.
Overview
15
15
years of professional experience
Work History
Bartender
Applebee's
Olympia, WA
01.2014 - 01.2021
- Resolved customer conflicts calmly and efficiently in high-pressure environments, demonstrating strong conflict resolution skills.
- Maintained impeccable standards of cleanliness and appearance to create a welcoming environment for customers.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Showcased agility within fast-changing dynamics by delegating, and maintaining consistent quality service with effective communication.
Owner / Cleaner
Self-Employed
Olympia, WA
01.2012 - 01.2014
- Founded and operated a residential and commercial cleaning business focused on client retention and satisfaction.
- Serviced 2 to 3 properties daily, with sizes ranging from 500 to 4,500 square feet, including office and home environments.
- Maintained secure access to client properties through keyholder responsibilities and alarm code management.
Cafe Barista & Shift Leader
Cyberia Cafe
Houghton, MI
07.2011 - 07.2012
- Independently managed all store operations during shifts as the sole employee.
- Held keyholder duties, performed opening and closing procedures, and ensured after-hours store security.
- Prepared specialty coffee beverages and pastries while maintaining a clean, customer-friendly café space.
Manager & Production Designer
Thurston County Theatrical Technical Crew
Lacey, WA
01.2006 - 01.2011
- Directed and delegated responsibilities to a permanent six-person technical crew; led design reviews, and accurately managed payroll and shift planning.
- Conducted monthly inventory checks for equipment and supplies, maintaining optimal stock levels, and preventing production delays.
- Ensured and exceeded OSHA safety standards by implementing training programs, and promoting a culture of compliance and awareness.
- Operated forklifts and boom lifts to transport heavy equipment and support technical setup for live productions.
Education
Associate of Applied Science - Software Development
South Puget Sound Community College
Olympia, WACertificate - CS50 Intro To Computer Science
Harvard University
High School Diploma -
River Ridge High School
Lacey, WASkills
- Core Competencies: Effective communication, conflict resolution, stress tolerance, access control, regulatory compliance, documentation skills, adaptability, and task delegation
- Programming and Frameworks: C#, Java, Python, SQL, HTML/CSS, XML/DOM, UML, PowerShell
- Tools and Technologies: Git, Visual Studio, Eclipse, Azure, and Database Management Systems
- Software Development, Database Design
Accomplishments
Internationally Recognized Member - Thespian Society, 2009
OSHA Safety Certification, 2007 (Expired Knowledge Retained)
Timeline
Bartender
Applebee's
01.2014 - 01.2021
Owner / Cleaner
Self-Employed
01.2012 - 01.2014
Cafe Barista & Shift Leader
Cyberia Cafe
07.2011 - 07.2012
Manager & Production Designer
Thurston County Theatrical Technical Crew
01.2006 - 01.2011
Associate of Applied Science - Software Development
South Puget Sound Community College
Certificate - CS50 Intro To Computer Science
Harvard University
High School Diploma -
River Ridge High School
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