Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SARAH DONNELLA

Los Angeles,CA

Summary

Proactive and knowledgeable Front Desk Agent known for maintaining a high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Always ready to provide guests with efficient and accurate information in a friendly, respectful manner.

Overview

2024
2024
years of professional experience

Work History

Youth Specialist

International Rescue Committee
10.2022 - 02.2024
  • Provided individualized case management for 80 low-income students requiring academic/employment support
  • Established and strengthened relationships with external organizations to increase available resources for clients

English Facilitator

United States Conference of Catholic Bishops
12.2021 - 09.2022
  • Developed youth and adult educational programming and curricula for newly arrived Afghan refugees, focusing on English language learning and cultural orientation

Professor of English Language

Universidad Católica de Colombia
08.2017 - 08.2019
  • Taught advanced English language classes for undergraduate and graduate students
  • Contributed to translation and research projects

Events Manager

Liberatrix Bar
Bogotá, Colombia
2017 - 2020
  • Coordinated event logistics for high-end craft cocktail bar.
  • Trained new staff on event procedures and customer service standards.

Lead Host

Jaleo
Washington, DC
2016 - 2017
  • Managed reservations and waitlists efficiently to optimize seating arrangements.

Education

MA - Japanese Studies

SOAS University of London
London, U.K.
09.2021

MA - TESOL

The New School
New York, NY
05.2015

BA - Interdisciplinary Studies

Global College/Long Island University
San Jose, Costa Rica/ Kyoto, Japan/ New York, U.S.
09.2010

Skills

  • Verbal and Written Communication
  • Problem solving
  • Cultural sensitivity
  • Customer service
  • Time management
  • Hospitality service expertise
  • Conflict management
  • Proficient in Spanish

Languages

Spanish
Professional

Timeline

Youth Specialist

International Rescue Committee
10.2022 - 02.2024

English Facilitator

United States Conference of Catholic Bishops
12.2021 - 09.2022

Professor of English Language

Universidad Católica de Colombia
08.2017 - 08.2019

Events Manager

Liberatrix Bar
2017 - 2020

Lead Host

Jaleo
2016 - 2017

MA - Japanese Studies

SOAS University of London

MA - TESOL

The New School

BA - Interdisciplinary Studies

Global College/Long Island University
SARAH DONNELLA