Sarah Dulcio
Fort Lauderdale
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Nurse Aide
Beauty and Beyond
11.2023 - 04.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported nursing team in administering medications as directed.
Call Center Customer Service Representative
Global Response
07.2021 - 02.2023
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Documented interactions in CRM system to ensure accurate record-keeping and follow-up actions.
- Provided product and service information to customers, facilitating informed decision-making.
- Collaborated with team members to streamline processes and improve response times on customer queries.
Bottle Server
Premier Restaurant, Bar & Lounge
09.2019 - 11.2021
- Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
- Managed inventory levels, ensuring timely restocking and minimizing waste during peak hours.
- Trained new staff on service protocols, improving team efficiency and consistency in guest interactions.
- Implemented upselling techniques that increased beverage sales and overall profitability for the bar.
Education
Bachelor of Science - Law
Keiser University
Fort Lauderdale, FL01-2028
Skills
- Customer service
- Data entry
- Reliable team player
- Patient monitoring
- Strong communication skills
- Cleanliness standards
Timeline
Nurse Aide
Beauty and Beyond
11.2023 - 04.2026
Call Center Customer Service Representative
Global Response
07.2021 - 02.2023
Bottle Server
Premier Restaurant, Bar & Lounge
09.2019 - 11.2021
Bachelor of Science - Law
Keiser University