Sarah Dunbar
Tooele,UT
Summary
Dynamic Front Office Manager at Microtel Inn and Suites Tooele, skilled in optimizing workflows and enhancing guest relations. Proven ability to resolve issues swiftly, ensuring high customer satisfaction. Expertise in property management systems and effective multitasking led to improved operational efficiency and a notable increase in positive guest feedback.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Microtel Inn and Suites Tooele
Tooele, UT
03.2026 - 10.2026
- Managed guest check-in and check-out using PMS while maintaining accurate reservations and folios.
- Resolved guest concerns promptly, supporting positive service recovery and front desk satisfaction.
- Coordinated with housekeeping and maintenance to support room readiness and daily occupancy flow.
- Processed cash handling, payments, and daily reconciliation with attention to billing accuracy.
- Updated room inventory, availability, and reservation details to support smooth front office operations.
- Supported front desk scheduling, shift coverage, and task handoffs for consistent service.
- Assisted with training new front desk staff on hotel procedures and guest service standards.
- Monitored lobby activity and answered guest inquiries while maintaining professional, courteous communication.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Process Server
Court Ops
Taylorsville, UT
11.2024 - 01.2025
- Served legal documents accurately while maintaining compliance with court procedures and service requirements.
- Verified recipient identities and addresses to ensure proper delivery of subpoenas, summonses, and complaints.
- Logged service attempts, outcomes, and return records with detailed case documentation.
- Located hard-to-find recipients through address research, field observation, and persistence.
- Coordinated daily service routes to improve efficiency and meet filing deadlines.
- Handled confidential case information with discretion and professional conduct.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
Sales Associate Manager
River Accessories Laughlin
Laughlin, NV
11.2023 - 03.2024
- Assisted customers with product selection, styling recommendations, and checkout support.
- Maintained organized sales floor through merchandising, restocking, and display updates.
- Processed sales transactions accurately using POS systems and cash-handling procedures.
- Resolved customer concerns promptly to support positive service experiences.
- Supported daily opening and closing tasks, including register reconciliation and floor readiness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Caregiver
Comfort Keepers Home Care
Bullhead City, AZ
09.2023 - 11.2023
- Assisted clients with personal care, bathing, dressing, grooming, and mobility support.
- Prepared nutritious meals and monitored hydration needs according to individualized care plans.
- Provided medication reminders and documented daily observations for family and care teams.
- Supported companionship through conversation, activities, and emotional reassurance in home settings.
- Managed light housekeeping, laundry, and organization to maintain safe living environments.
- Transported clients to appointments, errands, and community activities with reliable scheduling.
- Responded calmly to changing client needs while maintaining dignity, comfort, and independence.
- Reported safety concerns, behavior changes, and care updates promptly to supervisors and families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Retail Manager
Gold Rush Harley-Davidson
Elko, NV
01.2023 - 06.2023
- Managed daily retail operations, supporting sales floor efficiency and customer service standards.
- Trained associates on product knowledge, POS procedures, and service expectations.
- Scheduled staff coverage to maintain seamless store performance during peak traffic.
- Monitored inventory levels and coordinated restocking for apparel, parts, and accessories.
- Maintained visual merchandising displays to align with brand presentation standards.
- Resolved customer concerns promptly, reinforcing positive shopping experiences and repeat business.
- Processed transactions accurately, ensuring compliance with cash handling and register procedures.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Bartender/Shift Manager
Gold Bar Casino
Elko, NV
02.2022 - 01.2023
- Prepared cocktails, beer, and wine orders while maintaining consistent drink quality and presentation
- Managed point-of-sale transactions, balanced cash drawers, and verified payments accurately
- Delivered attentive guest service, resolved requests quickly, and maintained positive bar atmosphere
- Monitored alcohol consumption and enforced responsible service standards to support guest safety
- Restocked liquor, mixers, glassware, and garnishes to keep service areas fully prepared
- Maintained clean bar surfaces, sanitized tools, and followed sanitation and safety procedures
- Trained new bartenders on drink recipes, service standards, and casino floor procedures
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kids Club Attendant
Empower Fitness
Elko, NV
08.2021 - 02.2022
- Supervised children during fitness sessions, maintaining safe, engaging play areas.
- Monitored check-in and check-out procedures to ensure authorized child release.
- Sanitized toys, surfaces, and equipment to support cleanliness and infection control.
- Enforced club rules and behavior guidelines to maintain orderly environment.
Bartender
Tiki Hut
Elko, NV
02.2021 - 06.2021
- Coordinated with servers and kitchen staff to support smooth order flow during busy shifts
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Care Provider
American Home Companion
Elko, NV
08.2020 - 01.2021
- Assisted clients with bathing, grooming, and dressing while preserving dignity and comfort.
- Prepared nutritious meals aligned with dietary restrictions and client preferences.
- Administered medication reminders and documented daily care activities accurately.
- Supported mobility transfers and ambulation using safe lift and positioning techniques.
- Monitored client condition and reported changes promptly to family or care team.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
- Provided companionship through conversation, activities, and emotional reassurance.
- Coordinated daily routines and appointments to support consistent care delivery.
Loss Prevention Officer
Ross Dress for Less
Elko, NV
04.2020 - 07.2020
- Monitored sales floor activity to deter theft, fraud, and safety risks
- Reviewed surveillance footage to support investigations and case documentation
- Intercepted suspicious behavior and coordinated appropriate response with store leadership
- Conducted external and internal theft prevention procedures in accordance with store policy
- Secured evidence and completed accurate incident reports for loss prevention cases
- Trained associates on awareness, apprehension support, and shrink reduction practices
- Audited high-risk areas to identify vulnerabilities and improve merchandise protection
- Communicated with managers and law enforcement to resolve security incidents
Guest Services Staff Member
Wingate Hotel
Elko, NV
09.2019 - 12.2019
- Managed guest check-in and check-out, ensuring accurate reservations and smooth front desk operations.
- Resolved guest inquiries promptly, delivering courteous service and maintaining positive satisfaction.
- Coordinated with housekeeping and maintenance to address room readiness and service requests.
- Verified folios, payments, and billing details to prevent errors and support accurate accounting.
- Trained new front desk staff on hotel procedures, service standards, and guest communication.
- Monitored lobby activity and prioritized tasks to maintain efficient service during peak periods.
- Documented guest concerns and service issues, supporting consistent follow-up and resolution.
- Improved workflow between departments, reducing delays in room assignments and guest support.
- Coordinated with event planners to ensure seamless execution of weddings, conferences, and meetings held at the hotel property.
- Supported team members by sharing knowledge of hotel services, amenities, and policies.
- Managed reservations, confirmations, and cancellations for accurate recordkeeping.
- Implemented guest feedback initiatives to identify areas for improvement in service delivery.
- Participated in ongoing training programs to enhance professional development and remain current on industry trends.
Guest Services Staff Member
Motel 6 Hotel
Elko, NV
08.2019 - 09.2019
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Collaborated with housekeeping staff to maintain cleanliness and orderliness of hotel facilities.
- Streamlined check-in processes for increased efficiency and guest satisfaction.
- Developed rapport with frequent guests, leading to increased loyalty and repeat bookings.
Licensed Private Investigator Apprentice
Court Ops
Taylorsville, UT
01.2016 - 03.2017
- Conducted confidential surveillance and documented subject activity for civil and criminal investigations.
- Interviewed witnesses and subjects to gather statements, verify facts, and support case findings.
- Prepared detailed investigative reports with organized evidence, timelines, and case notes.
- Executed background checks, records searches, and database reviews to identify relevant leads.
- Coordinated case assignments and field operations to maintain accurate investigative workflows.
- Collected and preserved evidence while maintaining chain-of-custody and case integrity.
- Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
- Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
- Utilized advanced technology tools for improved data analysis and accurate evidence tracking during investigations.
Night Auditor
Econolodge Sandy
Sandy, UT
04.2015 - 01.2016
- Reconciled nightly folios, payments, and balances to ensure accurate end-of-day reporting.
- Verified guest accounts, room charges, and adjustments using property management system.
- Processed check-ins, check-outs, and late arrivals while maintaining guest service standards.
- Prepared daily audit reports, occupancy summaries, and revenue documentation for management review.
- Resolved billing discrepancies and payment issues with accuracy and professionalism.
- Monitored lobby activity, secured property, and responded to overnight guest needs.
- Coordinated handoff notes and shift updates to support front desk continuity.
- Trained new overnight staff on audit procedures, guest service, and reporting workflows.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Night Auditor and Front Desk Agent
Ramada Draper
Draper, UT
11.2014 - 04.2015
- Reconciled nightly room, tax, and payment postings for accurate folio balances.
- Audited daily revenue reports and corrected discrepancies across front desk transactions.
- Processed guest check-ins, check-outs, and late arrivals with minimal supervision.
- Resolved billing issues and guest concerns while maintaining service standards overnight.
- Prepared shift reports for management, highlighting occupancy, revenue, and exceptions.
- Balanced cash drawers, deposits, and credit card activity to protect financial accuracy.
- Coordinated with housekeeping and maintenance to address room status and guest requests.
- Trained new night auditors on property systems, audit procedures, and closing routines.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Education
No Degree - Elementary Education/ Social Sciences
Great Basin College
Elko, NVHigh School Diploma -
Spring Creek High School
Spring Creek, NV06.2001
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Operations management
- Hospitality services
- Administrative skills
- Issue handling
- Oral and writing communication
- Data entry
- Reservation management
- Effective planning
- Administrative support
- Training and coaching
- Guest relations
- Property management systems
- Employee supervision
- Staff training and development
- Sales and marketing
Timeline
Front Office Manager
Microtel Inn and Suites Tooele
03.2026 - 10.2026
Process Server
Court Ops
11.2024 - 01.2025
Sales Associate Manager
River Accessories Laughlin
11.2023 - 03.2024
Caregiver
Comfort Keepers Home Care
09.2023 - 11.2023
Retail Manager
Gold Rush Harley-Davidson
01.2023 - 06.2023
Bartender/Shift Manager
Gold Bar Casino
02.2022 - 01.2023
Kids Club Attendant
Empower Fitness
08.2021 - 02.2022
Bartender
Tiki Hut
02.2021 - 06.2021
Care Provider
American Home Companion
08.2020 - 01.2021
Loss Prevention Officer
Ross Dress for Less
04.2020 - 07.2020
Guest Services Staff Member
Wingate Hotel
09.2019 - 12.2019
Guest Services Staff Member
Motel 6 Hotel
08.2019 - 09.2019
Licensed Private Investigator Apprentice
Court Ops
01.2016 - 03.2017
Night Auditor
Econolodge Sandy
04.2015 - 01.2016
Night Auditor and Front Desk Agent
Ramada Draper
11.2014 - 04.2015
No Degree - Elementary Education/ Social Sciences
Great Basin College
High School Diploma -
Spring Creek High School