Sarah Duran
Phoenix,AZ
Summary
Proven track record in enhancing passenger safety and customer satisfaction, notably with the Department of Homeland Security. Expert in emergency preparedness and behavioral analysis, coupled with exceptional de-escalation and customer service skills. Achieved significant improvements in security screening efficiency and passenger experience. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
04.2022 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, mobility devices, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Associate Clinician
Lifewell Behavioral Wellness
09.2021 - 03.2022
- Administered standardized assessment tools to monitor patient progress throughout the course of treatment effectively.
- Improved patient outcomes by implementing evidence-based therapeutic interventions.
- Maintained accurate documentation of clinical progress notes, treatment plans, and discharge summaries, ensuring adherence to regulatory standards.
- Worked alongside psychiatrists to determine appropriate medication management strategies for enhancing treatment efficacy.
Customer Service Cashier
Walgreens
05.2020 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Passenger Service Agent
Prospect Airport Services
02.2018 - 05.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2020
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2010
Skills
Integrity and Honesty
Customer service and assistance
De-Escalation Techniques
Policy Enforcement
Customer relations skills
Incident Reporting
Passenger communication
Pat-down procedures
Timeline
Transportation Security Officer
Department Of Homeland Security
04.2022 - Current
Associate Clinician
Lifewell Behavioral Wellness
09.2021 - 03.2022
Customer Service Cashier
Walgreens
05.2020 - 09.2021
Passenger Service Agent
Prospect Airport Services
02.2018 - 05.2020
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
High School Diploma -
Trevor Browne High School
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