Sarah East
Charlotte,NC
Summary
Dynamic and educated with proven ability to create engaging customer experiences and streamline operations. Strong attention to detail and interpersonal skills enhance service delivery and foster client loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Buffalo Wild Wings
Charlotte, NC
01.2020 - 01.2026
- Collaborated with kitchen staff to coordinate food and drink orders effectively.
- Implemented promotional drink specials to enhance customer engagement.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Dispatcher Coordinator
East Transports LLC
York, SC
01.2024 - 12.2024
- Coordinated daily dispatch operations to optimize delivery routes and schedules.
- Monitored vehicle locations using GPS tracking systems to ensure timely service.
- Communicated effectively with drivers and clients to address inquiries and resolve issues.
- Maintained accurate records of shipments, deliveries, and driver performance metrics.
- Assisted in training new dispatch staff on operational procedures and software tools.
- Implemented process improvements that enhanced overall efficiency of dispatch activities.
- Utilized scheduling software to manage driver assignments and monitor compliance with regulations.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
Child Care Helper
River Hills Golf And Country Club
Lake Wylie, SC
04.2022 - 04.2024
- Supervised children's activities to ensure safety and engagement.
- Assisted lead caregiver in implementing daily educational programs.
- Maintained cleanliness and organization of play areas and supplies.
- Collaborated with team members to develop age-appropriate lesson plans.
- Monitored children's behavior, providing guidance and support as needed.
- Developed strategies to enhance children's social skills through group activities.
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
- Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
Lead Mixologist
River Hills Golf And Country Club
Lake Wylie, SC
03.2022 - 04.2024
- Created innovative cocktail recipes enhancing customer experience and engagement.
- Trained and mentored junior mixologists, fostering skill development and teamwork.
- Managed bar inventory, optimizing stock levels and reducing waste through effective ordering.
- Developed seasonal drink menus aligned with market trends and customer preferences.
- Collaborated with management to implement promotional events, increasing foot traffic and sales.
- Led regular staff tastings of new products allowing them better understanding about drinks offered at our establishment.
- Showcased expertise in mixology at industry events, representing the establishment''s commitment to excellence in beverage service.
- Collaborated with management to strategize seasonal menu changes, keeping offerings fresh and ontrend.
Bartender
Buffalo Wild Wings
Columbus, OH
06.2018 - 07.2020
- Delivered exceptional customer service in fast-paced environment.
- Managed bar inventory, ensuring timely restocking of supplies.
- Prepared and served a variety of beverages according to recipes.
- Trained new team members on bar operations and customer interactions.
- Maintained cleanliness and organization of bar area for efficient service.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Lead Bartender
Grove City Brewing Co.
Grove City, OH
08.2019 - 01.2020
- Supervised bartending staff to ensure efficient service and adherence to company standards.
- Developed and implemented new cocktail recipes, enhancing beverage offerings and customer satisfaction.
- Managed inventory control, optimizing stock levels and reducing waste through effective ordering processes.
- Trained and mentored junior bartenders, promoting skill development and team cohesion in high-pressure environments.
- Brewery and winery in house therefore exposed to a lot of beer and wine knowledge as well as infusions and clarification processes.
Warehouse Worker
Temp Agency
Columbus, OH
04.2018 - 09.2018
- Collaborated with team members to meet daily production goals
- Followed health and safety regulations while handling hazardous materials
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Associate of Applied Science - Business Administration
Sinclair Community College
Dayton, OH06-2016
Skills
- Highly reliable
- Team player attitude
- Patience and empathy
- Strong work ethic
- Critical thinking
- Attention to detail
- Idea development and brainstorming
- Problem-solving
- Interpersonal skills
- Business ethics
Certification
- Servsafe Training ( Food, Bar, Bar Manager)
- TIPS
- RASP
- Customer Service (via Sinclair)
Timeline
Dispatcher Coordinator
East Transports LLC
01.2024 - 12.2024
Child Care Helper
River Hills Golf And Country Club
04.2022 - 04.2024
Lead Mixologist
River Hills Golf And Country Club
03.2022 - 04.2024
Bartender
Buffalo Wild Wings
01.2020 - 01.2026
Lead Bartender
Grove City Brewing Co.
08.2019 - 01.2020
Bartender
Buffalo Wild Wings
06.2018 - 07.2020
Warehouse Worker
Temp Agency
04.2018 - 09.2018
Associate of Applied Science - Business Administration
Sinclair Community College