Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Eda

Gresham

Summary

As an Operations manager for the last 3 years I have acquired the skills and confidence to make decisions, delegate tasks, and successfully lead a team with respect and inclusivity. I value my hardworking nature, dependability and dedication to meet business ventures, team goals and high performance.

My 6 years experience at Fedex has given me a wide set of skills that are reliable and flexible that can transfer and benefit in any employer and position.

Overview

8
8
years of professional experience

Work History

Operations Manager

FedEx
09.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Provided regular and escalated customer support
  • Created an engaging and trusting environment with admin and other employees
  • Negotiated delivery appointments between contracted employees, customers and warehouse employees
  • Learned fine communication and deescalation skills
  • Trained new employees on proper protocols and customer service standards.
  • Implemented and maintained safety expectations and protocols
  • Reported issues to higher management with great detail.
  • Completed performance reviews for admin and higher management
  • Cross trained employees on essential business functions

Senior Operations Administrator

FedEx
10.2018 - 09.2020
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
  • Provided customer support by researching solutions, working together with teammates, and utilizing all available resources
  • Maintained processes and protocols given by upper management
  • Accepted new tasks and learning opportunities
  • Was crossed trained on all operational tasks to provide coverage and expanding skills
  • Built relationships with fellow admins as well as contracted warehouse staff and management to create a safe and trustworthy environment.
  • Followed direction from upper management
  • Provided flexible coverage and scheduling
  • Learned data entry and computer skills

Package Handler

FedEx
08.2017 - 10.2018
  • Followed safety regulations to maintain safe work environment.
  • Used safe lifting techniques
  • Excelled in a fast paced environment to meet deadlines and quotas
  • Maintained proper timekeeping obligations
  • Kept accurate records through handheld scanning
  • Notified upper management to hazards or unsafe conditions

Barista

Chariteas
06.2015 - 07.2017
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Greeted customers and listened to orders while maintaining a clean workspace.
  • Memorized drink and food recipe's as well as specialty offers to meet customers needs.
  • Participated in seasonal parties and holiday events.

Education

No Degree - General Studies

Mount Hood Community College
Gresham, OR

No Degree - Body Art Modification

Point Of View School Of Tattoo
Portland
04.2016

High School Diploma -

Sandy High School
Sandy, OR
06.2015

Skills

  • Business operations
  • Time management skills
  • Customer service
  • Employee moral building
  • Training and onboarding
  • Performance reviews
  • Staff management
  • Scheduling
  • Staff Development
  • Inclusion

Timeline

Operations Manager

FedEx
09.2020 - Current

Senior Operations Administrator

FedEx
10.2018 - 09.2020

Package Handler

FedEx
08.2017 - 10.2018

Barista

Chariteas
06.2015 - 07.2017

No Degree - General Studies

Mount Hood Community College

No Degree - Body Art Modification

Point Of View School Of Tattoo

High School Diploma -

Sandy High School

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Sarah Eda