Sarah Edwards
Certified Nursing Assistance
Grand Prairie,TX
Summary
Experienced professional transitioning into healthcare with extensive experience in compassionate client care, safety, communication, and team leadership. Proven ability in conflict resolution and record keeping.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Human Resources Assistant
Rank Above Others
Corpus Christi, Texas
06.2023 - 08.2026
- Supported onboarding initiatives, facilitating training sessions for new hires.
- Managed employee records and ensured data accuracy in HR systems.
- Assisted in the development of employee engagement programs to boost morale.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Customer Support Specialist
Rank Above Others
Corpus Christi, Texas
06.2021 - 06.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Hair Salon Manager
Great Clips
Grand Prairie, Texas
11.2007 - 06.2021
- Managed scheduling and staffing to optimize workflow and service delivery.
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Trained and mentored new stylists on techniques, products, and customer engagement strategies.
- Implemented inventory management processes to reduce waste and maintain stock levels.
Education
Certified Nursing Assistant - CNA
Arlington Career Institute
Grand Prairie, TX 05.2001 -
Skills
- Safety and Sanitation Skills
- Patient/Client Communication
- Administrative Skills
- Documentation and Record Keeping
- Maintaining Files
- Conflict Resolution
- Activities of daily Living (ADLs)
- Data entry
Certification
CNA - Certified Nurse Assistant - 0061093020
Timeline
Human Resources Assistant
Rank Above Others
06.2023 - 08.2026
Customer Support Specialist
Rank Above Others
06.2021 - 06.2023
Hair Salon Manager
Great Clips
11.2007 - 06.2021
Certified Nursing Assistant - CNA
Arlington Career Institute
05.2001 -