Sarah Ensch

• Content Development and Management:
  • Proofread, edited, and published content, including bi-monthly blogs, monthly eBooks, case studies, and whitepapers, ensuring readability, style, grammar, and accuracy.
  • Strategic social media management.
  • Managed the RFP repository by organizing and updating all RFP-related documents, facilitating easy retrieval of information.
  • Responsible for RFP oversight, ensuring to meet deadlines and maintain compliance with client requirements.
  • Responsible for weekly publishing and editorial oversight on LinkedIn, X, Facebook, and Instagram.
  • Led interdepartmental collaborative content development and research.
  
  Email Marketing and Campaign Management:
  • Executed and optimized email marketing schedule for national account executives, including setup and coordination of weekly customized emails.
  • Facilitated product and audience segmentation testing.
  • Monitored and reported marketing campaign performance metrics, providing actionable insights and recommendations.
  • Quality assurance for both internal and external stakeholders.
  • Managed campaign content on the company website and all social media channels, ensuring alignment with brand and marketing initiatives.
  
  Market Research and Analysis:
  • Conducted SEO web content analysis and market research to identify trends and innovative strategies.
  • Forecasted and reported on market analyses, providing weekly strategic recommendations based on SEO keyword research.
  
  Event Planning and Management:
  • Led professional planning of monthly virtual companywide events, quarterly in-person trade shows, and four large product launches.
  • Responsible for venue and crowd safety management.
  • Coordinated various event logistics, including RFPs for events, venue booking, budget management, attendee registration, and promotional materials.
  • Client-facing point of contact responsible for managing customer experiences (CX).

• Led monthly collaborative knowledge transfer sessions for 32 employees.
• Managed more than 75 background searches per day without compromising quality and accuracy.
• Maintained executive level professionalism when interacting with external parties during the employment verification process.
• Applied meticulous attention to detail with sensitive client information, ensuring confidentiality at all times.
• Adhered to local, statewide, and federal guidelines for completing employment verifications, ensuring prompt results to clients.
• Managed detailed checklists and guidelines for 10+ colleagues to ensure accurate, quality background checks.
• Consistently exceeded targets for over 95% verification completion rates, contributing to the team’s overall success.
• Managed high-volume call lines, resolving over 500 monthly requests and directing calls to various departments or colleagues.

• Remedied daily concerns and requests, providing members VIP white-glove treatment.
• Facilitated the onboarding and continuous training of 25+ colleagues focused on superior member experiences.
• Managed member and guest experience documentation and provided visitors with access to location-specific club information.
• Provided exceptional customer service to a diverse audience, upholding a culture of inclusivity and respect.
• Enhanced member experiences by providing personalized recommendations and managing group fitness reservations.
• Diffused serious escalations related to membership policies and regulations enforcement.
• Concierge members upon arrival and offered directions to key amenities, cultivating excellent member experiences.