Sarah Ernst
Mankato
Summary
Dynamic operations manager with a proven track record at Above and Beyond Cleaning LLC, enhancing customer satisfaction through tailored service solutions. Skilled in staff training and relationship management, I consistently implemented quality control measures, resulting in improved service delivery and client retention. Adept at business planning and personnel management.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Above and Beyond Cleaning LLC
Mankato, MN
02.2022 - Current
- Managed daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Supervised team performance, providing training and guidance to enhance skills and efficiency.
- Developed tailored cleaning plans based on client needs, improving service delivery and retention.
- Implemented quality control measures to maintain consistent service excellence across all projects.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Server/ Bartender/ Lead
3rd Street Tavern
Saint Peter, MN
01.2018 - 02.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, processing payments accurately and efficiently.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Developed extensive knowledge of menu offerings to provide informed recommendations.
- Oversaw daily shift operations, coordinating team efforts for optimal efficiency.
Account Manager
Stauer
Burnsville, MN
01.2013 - 02.2019
- Cultivated strong client relationships, ensuring satisfaction and retention through personalized service.
- Managed account portfolios, identifying opportunities for upselling and cross-selling additional products.
- Developed comprehensive sales strategies to achieve revenue targets and enhance customer engagement.
- Collaborated with marketing teams to design targeted campaigns that align with client needs and market trends.
- Analyzed customer feedback and market data to drive product improvements and service enhancements.
Server/ Bartender
Whiskey River
Saint Peter, MN
09.2009 - 01.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu items and service standards.
- Managed dining area to ensure cleanliness and organization throughout shifts.
- Processed orders accurately using point-of-sale system for efficient service.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction.
Education
Bachelor of Science -
Mankato State
Mankato, MN06.1992
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Relationship management
- Payroll processing
Timeline
Owner/Operator
Above and Beyond Cleaning LLC
02.2022 - Current
Server/ Bartender/ Lead
3rd Street Tavern
01.2018 - 02.2023
Account Manager
Stauer
01.2013 - 02.2019
Server/ Bartender
Whiskey River
09.2009 - 01.2017
Bachelor of Science -
Mankato State