Sarah Evans
Client Relations
Keller,Texas
Summary
Highly motivated Customer Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Sales Associate
Marley Magic Candle Co
Dallas, TX
03.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer satisfaction with quick and professional handling of product returns.
Insurance Sale Agent
Primerica
Duncanville, TX
06.2019 - 03.2021
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Hairstylist
Home Business
Dallas, TX
01.2015 - 12.2017
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Educated customers on products to maximize benefits.
Benefits Specialist
Humana
Dallas, TX
11.2014 - 05.2015
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Security Supervisor
Kent Security
Dallas, United States
11.2013 - 06.2014
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Security Guard
D&L Entertainment Services Inc.
Dallas, TX
05.2013 - 11.2013
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
Customer Service Associate
Walmart
Dallas, TX
07.2008 - 02.2011
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Skyline High School
Dallas, TX 08.2006 - 05.2010
Associate of Arts - Liberal Arts And General Studies
Dallas Community College
Dallas, TX 08.2010 - 01.2014
Licensed Cosmetologist - Cosmetology
Ogle School of Hair Skin Nails
Dallas, TX 07.2017 - 08.2018
Skills
Product Knowledge
Client Service
Problem-solving skills
Sales training
Relationship building
Product and service sales
Excellent people skills
Merchandising understanding
Graphic Design
Graphic designers use their artistic abilities to communicate ideas, inform consumers, and solve problems. From the layout of a website to large images seen on billboards, graphic designers create visual concepts by hand or by computer to help others interpret the world around them through color, texture, images, and symbols.
Timeline
Sales Associate
Marley Magic Candle Co
03.2021 - Current
Insurance Sale Agent
Primerica
06.2019 - 03.2021
Licensed Cosmetologist - Cosmetology
Ogle School of Hair Skin Nails
07.2017 - 08.2018
Hairstylist
Home Business
01.2015 - 12.2017
Benefits Specialist
Humana
11.2014 - 05.2015
Security Supervisor
Kent Security
11.2013 - 06.2014
Security Guard
D&L Entertainment Services Inc.
05.2013 - 11.2013
Associate of Arts - Liberal Arts And General Studies
Dallas Community College
08.2010 - 01.2014
Customer Service Associate
Walmart
07.2008 - 02.2011
High School Diploma -
Skyline High School
08.2006 - 05.2010