Sarah Evola
St. Clair Shores,MI
Summary
Experienced operations and guest experience leader with a proven track record of optimizing processes, enhancing guest satisfaction, and driving team performance. Expertise in integrating POS and reservation systems, managing high-volume operations, and leading cross-functional teams. Skilled in financial oversight, recruitment, and staff development. Adept at collaborating with marketing and product teams to execute targeted campaigns and deliver flawless event execution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant General Manager
The Vinyl Society
03.2024 - 11.2024
- Led the integration of POS and Reservation software, improving operational efficiency and guest management
- Optimized communication systems, adding SMS capabilities to enhance guest engagement and satisfaction
- Managed high-volume operations and provided executive oversight to ensure a seamless guest experience
- Led recruitment and staff development initiatives, improving team performance and service quality
- Oversaw financial processes, including invoicing, vendor relationships, and P&L accountability
- Collaborated with marketing and product teams to design and implement targeted campaigns, boosting audience engagement and sales
- Acted as the primary liaison between guests, culinary, and F&B teams, ensuring flawless event execution
- Coordinated and managed talent for various events and projects, ensuring smooth execution
- Designed comprehensive policies and procedures to streamline operations, improve efficiency and ensure compliance with industry standards and regulations
Private Dining Room Sales Coordinator
Detroit Foundation Hotel
07.2023 - 04.2024
- Promoted to leadership position within sales after exceptional performance in food and beverage
- Coordinated private dining experiences, collaborating closely with culinary management to exceed guest expectations
- Consistently met or surpassed sales targets by delivering personalized, high-quality service
- Nominated for the Rising Phoenix Award for exceptional performance and leadership
Education
Bachelor of Science - undefined
Wayne State University
Detroit, MISkills
- Guest Experience Management
- Operations & Process Optimization
- Staff Recruitment & Development
- Financial Management
- Event Coordination & Execution
- Cross-functional Collaboration
- Marketing & Campaign Strategy
- Technology Integration
- POS Systems
- Reservation Systems
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- In-Design
- SEO
Certification
Licensed Esthetician, State of Michigan, 2004
Timeline
Assistant General Manager
The Vinyl Society
03.2024 - 11.2024
Private Dining Room Sales Coordinator
Detroit Foundation Hotel
07.2023 - 04.2024
Bachelor of Science - undefined
Wayne State University
Licensed Esthetician, State of Michigan, 2004
Similar Profiles
Tre' HansenTre' Hansen
Supervisor at Mountain West VinylSupervisor at Mountain West Vinyl
Chinaza DimakaChinaza Dimaka
Machine Operator at Vinyl ProMachine Operator at Vinyl Pro
Spencer mastSpencer mast
Cashier at Nx VinylCashier at Nx Vinyl