Justin Hoyt
Plano,TX
Summary
Hospitality and operations leader with more than 11 years of progressive leadership experience overseeing large-scale operations, financial performance, team development, safety programs, facility management, and guest experience initiatives. As a member of the WorldSprings opening leadership team, I have helped build and scale operations from day one while serving in multiple leadership positions across the organization. Experienced in overseeing engineering, water quality, safety, construction projects, spa, vendor management, IT operations, and cross-functional teams. Proven ability to improve operational efficiency, reduce expenses, strengthen compliance programs, develop leaders, and drive exceptional guest experiences. Recognized as a trusted leader who combines strategic thinking with hands-on operational execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
WorldSprings
The Colony
01.2024 - Current
- Member of the WorldSprings opening leadership team, supporting the property from pre-opening through ongoing growth and operational expansion.
- Oversee multiple operational functions including Guest Experience, Engineering, IT, Water Quality, Spa, Safety, Vendor Management, Construction Projects, and Facility Operations.
- Directly managed the Engineering and Water Quality teams, ensuring regulatory compliance, preventive maintenance execution, operational reliability, and guest safety.
- Managed onsite vendors and contractors while overseeing construction projects, facility improvements, repairs, and capital initiatives throughout the property.
- Conducted comprehensive reviews of service agreements and vendor contracts, eliminating unnecessary contracts, renegotiating services, and identifying opportunities to reduce operating expenses.
- Led initiatives to transition projects from outsourced vendors to internal teams, generating significant cost savings while improving response times and operational control.
- Partner with executive leadership to drive operational excellence, budget performance, staffing strategies, guest satisfaction, and organizational growth.
- Support strategic planning, operational decision-making, problem resolution, and execution of property-wide initiatives.
- Developed training programs to elevate staff performance and operational standards.
Market/District Coach
Walmart
Carrollton, TX
12.2020 - 12.2024
- Provided operational leadership and coaching for 10 Super Centers.
- Analyzed financial statements, labor metrics, and operational KPIs to improve profitability and operational performance.
- Managed multi-million-dollar inventory levels and operational execution while ensuring compliance with company standards.
- Identified operational issues and implemented process improvements that enhanced workplace safety, productivity, and customer satisfaction.
- Developed and coached leaders while improving organizational performance and talent retention.
- Utilized Profit and Loss (P&L) analysis to identify trends and support strategic business decisions for billions of dollars across multiple super centers.
- Led district-wide training programs, enhancing team performance and operational efficiency across multiple stores.
Corporate Facilitator
Walmart
Lucas, TX
09.2018 - 12.2020
- Delivered corporate training communications and leadership development programs to thousands of managers across all 50 states.
- Trained hundreds of assistant managers on leadership, operational excellence, customer service, compliance, and company best practices.
- Facilitated organizational change initiatives and promoted operational consistency throughout the enterprise.
- Utilized financial analysis and operational metrics to improve efficiency and profitability.
- Enhanced operational traceability through systems supporting financial reporting, inventory control, merchandising, and freight management.
Assistant Store Manager
Walmart
Plano, TX
04.2016 - 09.2018
- Directed financial and budget activities to support operational objectives and maximize profitability.
- Reduced store service costs by 15% through vendor optimization and strategic resource management.
- Mentored, trained, and promoted 35 associates into leadership positions.
- Collaborated with cross-functional teams to improve operational execution and P&L performance.
- Selected by regional leadership to support issue resolution and operational improvement efforts across multiple stores.
Area Manager
Amazon
Haslet, TX
05.2015 - 04.2016
- Led operational teams in a high-volume distribution environment with millions of items within the inventory.
- Managed safety initiatives, incident investigations, compliance programs, and employee training for 1000's of employees.
- Conducted workplace safety training and developed strategies to reduce incidents and operational risks.
- Supported workforce development and operational efficiency initiatives.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy in stock levels.
- Led operational excellence initiatives, enhancing productivity across multiple areas within the fulfillment center.
Head Men's Basketball Manager
Texas Christian University
Fort Worth, TX
08.2012 - 06.2015
- Managed logistics, travel coordination, inventory control, equipment operations, and team support activities for 60 NCAA Division I athletes over 3 years.
- Assisted coaching staff with game preparation, analytics, video review, and operational planning.
- Coordinated equipment management and team logistics for practices, travel, and competition.
- Organized team logistics for practices and games, ensuring smooth operations and adherence to schedules.
- Helped develop multiple athletes into professional NBA careers.
Education
Bachelor of Science - Computer Science And Communications
Texas Christian University
Fort Worth, TX05-2015
Skills
- P&L Management
- Budget Planning & Financial Analysis
- Guest Experience Management
- Engineering & Facilities Management
- Water Quality Operations
- Safety & Risk Management
- Construction & Capital Projects
- Vendor & Contract Management
- Team Development & Coaching
- Compliance & Regulatory Management
- Project Management
- IT Operations Support
- Inventory Control
Accomplishments
Cornell Project Management Certificate
OSHA 30-Hour Certification
Adult First Aid / CPR / AED Certification
Texas Food Handler Certification
TABC Certification
Crowd Management Certification
Mobile Elevated Work Platform Certification
Forklift Certification
Certification
- Project Management - eCornell – 2020
- TCU Dean’s List - 2015
- TCU Basketball Scholarship Recipient, 2012-2015
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant General Manager
WorldSprings
01.2024 - Current
Market/District Coach
Walmart
12.2020 - 12.2024
Corporate Facilitator
Walmart
09.2018 - 12.2020
Assistant Store Manager
Walmart
04.2016 - 09.2018
Area Manager
Amazon
05.2015 - 04.2016
Head Men's Basketball Manager
Texas Christian University
08.2012 - 06.2015
Bachelor of Science - Computer Science And Communications
Texas Christian University