Sarah Farrar
Mansfield,GA
Summary
Dynamic professional with a proven track record in problem-solving and customer service, honed as a Small Business Owner at Dreamweaver Designs. Skilled in data entry and fostering client relationships, I consistently enhance customer satisfaction and efficiency. My adept communication and issue resolution abilities have significantly contributed to business growth and client loyalty.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Dreamweaver Designs
01.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Interacted well with customers to build connections and nurture relationships.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Participated in business events, conferences, and trade shows to promote products and network with business owners and prospective clients.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Bakery Production Worker
Publix Bakery
02.2023 - 04.2023
- Cleared product from machines at end of run and shift.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
- Performed minor package change-overs on equipment and change-overs for raw material.
- Adhered to established safety guidelines for handling hot equipment and hazardous materials, minimizing workplace accidents.
- Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
Small Business Owner
Creative Confections by Sarah
01.2020 - 12.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Interacted well with customers to build connections and nurture relationships.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Accounting Associate
Colonial Buick GMC
08.2021 - 12.2021
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Associate
Chick-fil-A
04.2020 - 08.2021
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
Delivery Driver
Marco's Pizza
08.2020 - 05.2021
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier
Social Circle Wing Factory
01.2020 - 08.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Shift Manager
Cici's Pizza Buffet
04.2018 - 01.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Customer Experience Representative
GuildQuality
01.2019 - 04.2019
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing productsservices.
- Conducted regular training sessions for team members on best practices in customer service, enhancing overall team performance.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Associate
Aldi USA
08.2016 - 12.2017
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced pricing accuracy by diligently monitoring and updating price changes on a daily basis.
- Supported loss prevention efforts through meticulous verification of item costs during the price adjustment process.
Cashier
Chick-fil-A
12.2014 - 08.2016
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Sonography
Georgia State University
Atlanta, GANo Degree - Radiology
Georgia State University
Atlanta, GASkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Customer communications
- Answering questions
- Documentation and reporting
Timeline
Bakery Production Worker
Publix Bakery
02.2023 - 04.2023
Small Business Owner
Dreamweaver Designs
01.2023 - Current
Accounting Associate
Colonial Buick GMC
08.2021 - 12.2021
Delivery Driver
Marco's Pizza
08.2020 - 05.2021
Associate
Chick-fil-A
04.2020 - 08.2021
Small Business Owner
Creative Confections by Sarah
01.2020 - 12.2022
Cashier
Social Circle Wing Factory
01.2020 - 08.2020
Customer Experience Representative
GuildQuality
01.2019 - 04.2019
Shift Manager
Cici's Pizza Buffet
04.2018 - 01.2020
Associate
Aldi USA
08.2016 - 12.2017
Cashier
Chick-fil-A
12.2014 - 08.2016
No Degree - Sonography
Georgia State University
No Degree - Radiology
Georgia State University
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