Summary
Overview
Work History
Education
Timeline
Generic

Sarah Farrington

Sparks,MD

Summary

Results driven professional with over seven years experience in group insurance account management. Currently hold Life/Health Producer licenses in six states: MD, VA, MI, MN, ND, and CA. Over twenty years retail management experience in luxury/specialty brand stores. Strong interpersonal skills with focus on client experience, team building, problem solving and driving the business.

Overview

40
40
years of professional experience

Work History

Core Account Manager

Avesis
10.2016 - Current
  • Develop and maintain business relationships with potential and existing clients with service always top of mind.
  • Help to create and implement strategies to grow business on a client specific basis.
  • Work to upsell current plans as best suits the clients needs.
  • Collaborate to provide new ideas, deepen client relationships and partnerships that add value.
  • Work closely with internal departments to accurately execute implementation and inquiries received.

Guest Services

Lark Hotels/Blue Door Group
09.2015 - 05.2016
  • Provided service in all aspects of operations for three boutique hotels: bookings, concierge, breakfast service, wine hour hosting, food purchase, bookkeeping, property management and maintenance.
  • Guest experience top priority.
  • Worked with team to improve cost efficiency and increase bookings.
  • Created and maintained social media presentation and postings.

Assistant Manager

Brooks Brothers
06.2001 - 08.2015
  • Planned, drove and controlled sales performance, shrink and payroll to exceed goals.
  • Established productivity goals vs results for team to achieve sales plan.
  • Hired, trained, retained top talent to build team.
  • Coached, counseled associates to achieve goals.
  • Facilitated associate training on product knowledge, selling and operational skills.
  • Lead by example with focus on client always.
  • Ensured brand expectation through proper visual presentation of fixtures and product.
  • Fostered client outreach and corporate member relationship building.

Sales Associate

Nordstrom
01.2001 - 06.2001
  • Set and achieved personal sales goals while supporting goals of the team in Women's Active department.
  • Developed and maintained book of new and returning clients.
  • Generated business through outreach by written note and phone calls.
  • Opened new accounts.
  • Participated in regular store inventories.

Store Manager

Ann Taylor
11.1996 - 11.2000
  • Directed and lead team in all aspects of the business: sales generation, HR, payroll, loss prevention, inventory control.
  • Responsible for building and leading team to significant increase in business and consistently achieved top performances in district.
  • Hired, trained and retained or promoted top sales talent and management associates.
  • Emphasis on client in-store experience and wardrobe selling. 
  • Created in store contests.
  • Reduced shrink by focus on client service and floor coverage.
  • Maintained high visual standards and proper stock levels by communicating needs of the business.
  • Promoted client outreach to generate business.

Store Manager

Structure
06.1993 - 11.1996
  • Managed all store operations in successive locations at White Marsh and Annapolis Malls: sales generation, payroll, store merchandising, backroom operations, inventory control, loss prevention.
  • Lead team from "worst to first" in Baltimore/Washington district.
  • Focus on hiring, training and retaining top talent. 
  • Generated new business by consistently opening new accounts and promoting outreach.

Assistant Manager/Store Manager

Paul Harris
05.1984 - 06.1993
  • Promoted from Assistant Manager to Store Manager and ran all operations in five successive locations: sales generation, payroll, hiring, training, store merchandising and loss prevention.
  • Focus on team and customer relationship building. 
  • Sales team focus on wardrobe selling.
  • Created contests and incentives to enhance team performance.
  • Won trip and awards for top performances in sales, payroll and shrink.

Education

High School Diploma - General

Dulaney High School
Lutherville Timonium, MD

CMT - Certified Massage Therapist - Massage Therapy

Baltimore School of Massage
Baltimore, MD

Bachelor of Arts - Psychology

Grove City College
Grove City, PA

Timeline

Core Account Manager

Avesis
10.2016 - Current

Guest Services

Lark Hotels/Blue Door Group
09.2015 - 05.2016

Assistant Manager

Brooks Brothers
06.2001 - 08.2015

Sales Associate

Nordstrom
01.2001 - 06.2001

Store Manager

Ann Taylor
11.1996 - 11.2000

Store Manager

Structure
06.1993 - 11.1996

Assistant Manager/Store Manager

Paul Harris
05.1984 - 06.1993

High School Diploma - General

Dulaney High School

CMT - Certified Massage Therapist - Massage Therapy

Baltimore School of Massage

Bachelor of Arts - Psychology

Grove City College

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Sarah Farrington