Sarah Felton
Andrews Air Force Base,MD
Summary
Dedicated and disciplined professional transitioning into IT with a strong foundation in information technology and seven years of hands-on security experience. Bringing proven skills in problem-solving, incident response, and customer support, supported by a bachelor’s degree in progress in Information Technology and an associate degree in Criminal Justice. Seeking a help desk or security-focused role where strong communication, technical aptitude, and security awareness can contribute to a dependable and efficient team.
Dynamic Area Supervisor with proven leadership in incident response and operational readiness. Skilled in training, communication, and customer service, ensuring high-performance teams while maintaining security and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Protective Service Member
United States Air Force
Andrews, MD
12.2023 - 05.2026
- Led escorts for distinguished visitors
- Provided personal security and customer service
- Normally work 48-72 hours a week.
- Worked along side other security agencies, delicated tasks.
- Lesion between multiple units/security teams.
- Trained personnel on security measures and protocols.
Area Supervisor
United States Air Force
Kirtland, New Mexico
04.2020 - 05.2026
- Led response force and supervised 42 personnel
- Trained new team members and maintained operational readiness
- Trained new employees on policies,
- Normally work 48-72 hour a week.
- procedures, product knowledge, customer service techniques.
- Responded promptly to any emergency situations that may have arisen during business hours.
Security Controller
United States Air Force
Kirtland, NM
05.2021 - 03.2023
- Handled dispatching and customer service
- Problem-solving in real-time security situations
- Normally working 48-72 hours a week.
- Coordinated access control measures for personnel and vehicles entering premises.
- Trained team members on security protocols and emergency response procedures.
- Monitored and evaluated security systems, policies, procedures and reports to ensure compliance with organizational requirements.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Conducted physical examinations of property for security and safety.
Education
Bachelor - Information Technology
Western Governors University
09.2025 - 12.2025
Associate - Criminal Justice
Community College of the Air Force
Airman Leadership School
Air Force
09.2022 - 10.2022
Skills
- IT troubleshooting
- Technical support
- Customer service
- Communication
- Security monitoring
- Incident response
- Microsoft Outlook
- Microsoft Excel
- Access control
- Patrol procedures
- Problem-solving
- Critical thinking
- Time management
- Adaptability
- Conflict resolution
- De-escalation
Certification
- ITIL 4 Foundation, 2025
- Link Predictor Elite, 2022 and 2025
- CompTIL A+ 2026
Security clearance
- Top secret SCI
Timeline
Bachelor - Information Technology
Western Governors University
09.2025 - 12.2025
Protective Service Member
United States Air Force
12.2023 - 05.2026
Airman Leadership School
Air Force
09.2022 - 10.2022
Security Controller
United States Air Force
05.2021 - 03.2023
Area Supervisor
United States Air Force
04.2020 - 05.2026
Associate - Criminal Justice
Community College of the Air Force