Sarah Figeras
Active Release Techniques
Colorado Springs,CO
1
Certification
19
years of professional experience
Results-oriented project manager skilled in problem-solving and collaboration. Delivers effective solutions to complex challenges while promoting teamwork and innovation. Committed to timely project completion that exceeds expectations.
Work History
Fulfillment Specialist
3 Years 10 Months- Oversaw order fulfillment processes, ensuring accuracy and timeliness in shipping operations.
- Streamlined inventory management, reducing discrepancies and enhancing stock availability.
- Trained and mentored new staff on efficient fulfillment practices and system usage.
- Developed training materials for staff onboarding, improving knowledge retention and performance outcomes.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
Sales Support Specialist
1 Year 6 Months- Reviewed auto and home policies, identifying corrections for improved accuracy.
- Quoted auto and home policies through phone, chat, and email, enhancing customer support.
- Made presentations for newly hired sales agents.
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Collaborated with sales team to streamline processes and support sales initiatives effectively.
Quality Assurance Lead
1 Year 8 Months- Led quality assurance initiatives to enhance guest experience and operational efficiency.
- Tracked agent performance and progress using Excel spreadsheets.
- Conducted regular audits to ensure compliance with safety and quality regulations.
- Trained and mentored team members on quality assurance processes and best practices.
Central Reservations Agent
9 Months- Managed reservation system to ensure accurate booking information and customer satisfaction.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over the phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Lead Cat Care Coordinator
1 Year- Cared for all animals, focusing on cats in cat village area.
- Daily tasks include feeding cats each meal, cleaning cat rooms and cages, giving cats medications prescribed by the clinic, general maintenance and housekeeping in the cat village area and lobbies within the building
- Intaking animals through our software and making sure animals being adopted are going to good homes.
- Coordinated veterinary care schedules to optimize service delivery and enhance animal welfare.
- Developed and maintained records for client interactions, ensuring accurate documentation of services provided.
- Mentored junior staff in case management techniques, fostering skill development and effective teamwork.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Quality Control Supervisor
2 Years- Led team daily to ensure timely completion of orders.
- Reviewed appraisal reports for any corrections needed to be done.
- Updated Quality Control software regularly and led in-house team of creating software.
- Answered team members' questions and conducted performance reviews.
- Trained and mentored team members on quality control processes and best practices.
- Supervised quality assurance processes to ensure compliance with industry standards.
- Implemented process improvements that enhanced product quality and reduced defects.
Shop Assistant & Delivery Driver
2 Years 4 Months- Delivered flowers in delivery van to various homes and businesses in local area,
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Implemented visual merchandising strategies to optimize product displays.
- Set up arrangements at events.
Billing Specialist
1 Year 10 Months- Processed high-volume billing transactions with accuracy and attention to detail via phone and chat support.
- Trained new staff on billing procedures and software systems to ensure compliance.
- Researched and resolved billing discrepancies to enable accurate billing.
Lead Register and Returns
1 Year 5 Months- Managed lead register, processed returns and layaways, operated jewelry counter, stocked specific departments, and assigned registers to other employees.
- Provided customer assistance by addressing inquiries in person and over the phone.
- Skilled at working independently and collaboratively in a team environment.
Education
Certified Health Coach - Health And Wellness
Certified Personal Trainer - Personal Training
Associate of Arts - Liberal Arts
- Graduated with GPA of 3.8
High School Diploma
- Graduated with GPA of 3.7
- Honor Roll in 2007 & 2008
Skills
Inventory management
Quality control experience
Project management experience
Customer service expertise
Expertise in Microsoft Word and Microsoft Excel
Certified wellness coach and personal trainer
Certification
- Certified Wellness Coach - ISSA - September 2026
- Certified Personal Trainer - ISSA - July 2026
Timeline
Fulfillment Specialist
Active Release Techniques
12.2022 - CurrentRead More
Sales Support Specialist
California Casualty Insurance
03.2021 - 09.2022Read More
Quality Assurance Lead
Copper Mountain Resort
07.2019 - 03.2021Read More
Central Reservations Agent
Copper Mountain Resort
10.2018 - 07.2019Read More
Lead Cat Care Coordinator
Santa Maria Humane Society
08.2017 - 08.2018Read More
Quality Control Supervisor
Land Gorilla
08.2015 - 08.2017Read More
Shop Assistant & Delivery Driver
Grand Bouquet
04.2013 - 08.2015Read More
Billing Specialist
Fusion Contact Centers
03.2010 - 01.2012Read More
Lead Register and Returns
T.J. Maxx
12.2007 - 05.2009Read More
ISSA
Certified Health Coach from Health And Wellness
Read More
ISSA
Certified Personal Trainer from Personal Training
Read More
Allan Hancock College
Associate of Arts from Liberal Arts
Read More
Righetti High School
High School Diploma
Read More