Sarah Fisher
Van,TX
Summary
Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Van, Texas
10.2023 - Current
- Completed opening and closing duties to facilitate business operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Maintained accurate records of daily transactions and deposits.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Coached team members to increase productivity and reduce workplace accidents.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Collaborated with management to set performance goals and evaluate progress.
Call Center Representative
Cavadian Properties
Dallas, TX
07.2019 - 01.2021
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained accurate records of customer interactions for future reference.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Consulted with customers to resolve service and billing issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
GED -
Scurry-Rosser High School
11-2016
Skills
- Document management
- Shift reporting
- Staff management
- Cash handling
- Conflict resolution techniques
- Policy enforcement
- Strategic planning
- Customer-oriented
- Training and mentoring
- Continuous improvement
- Consulting
- Employee training
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Call Center Representative
Cavadian Properties
07.2019 - 01.2021
GED -
Scurry-Rosser High School