Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Interests
Timeline
Hi, I’m

Sarah Fitch

Greeneville,TN
Sarah Fitch

Summary

Dynamic Office Administrator with a proven track record at JET Professional Painting and Contracting, enhancing customer satisfaction and streamlining operations. Skilled in database entry and customer engagement, I excel in leadership, having consistently achieved top performer status. Expert in managing complex customer relations and administrative tasks with confidence and efficiency.

Overview

17
years of professional experience

Work History

JET Professional Painting and Contracting

Office Administrator / Customer Relations Manager
02.2021 - Current

Job overview

  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

The Smoky Mountain Opry

Assistant Wardrobe Supervisor
10.2011 - 01.2021

Job overview

  • Meticulously maintained comprehensive records of all garments within inventory system to track usage rates and identify areas where additional resources may be needed.
  • Assisted in developing a diverse range of costumes for various themes, contributing to the versatility and overall success of production designs.
  • Contributed creatively to character development through thoughtful consultation on costume choices with directors and performers.
  • Managed inventory effectively, ensuring all necessary items were readily available for each production''s needs.
  • Developed strong relationships with cast members, fostering trust and collaboration throughout the fitting process.
  • Provided on-set support during performances, addressing any last-minute alterations or wardrobe malfunctions efficiently.
  • Proactively identified potential costume challenges and collaborated with the team to develop effective solutions, ensuring seamless transitions between scenes.
  • Trained new staff members on wardrobe department protocols, contributing to a cohesive team dynamic.
  • Assisted in quick costume changes between scenes.

Dixie Stampede

Call Center Sales Representative
03.2017 - 06.2017

Job overview

  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.

Ripley Entertainment Inc.

Customer Care Representative / Wax Artist
06.2007 - 10.2011

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Worked with customers hands-on to create custom wax art.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Arts from Communications And New Media
04.2029

University Overview

  • The National Society of Leadership and Success Honor's Society Member

Skills

  • Time Management
  • Office Administration
  • Typing 43 words per minute
  • Database entry
  • File Organization
  • Customer Engagement
  • Verbal Communication
  • Document Management
  • Operations Management
  • Travel Coordination
  • Telephone reception
  • Leadership and supervision
  • Customer Relationship Management (CRM)

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Availability
See my work availability
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Available
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friday
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sunday
morning
afternoon
evening
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Interests

Creative Writing, Creating Art, Traveling, Making Music, Performing, Cooking, and Networking

Timeline

Office Administrator / Customer Relations Manager
JET Professional Painting and Contracting
02.2021 - Current
Call Center Sales Representative
Dixie Stampede
03.2017 - 06.2017
Assistant Wardrobe Supervisor
The Smoky Mountain Opry
10.2011 - 01.2021
Customer Care Representative / Wax Artist
Ripley Entertainment Inc.
06.2007 - 10.2011
Southern New Hampshire University
Bachelor of Arts from Communications And New Media

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Sarah Fitch