Sarah Flores
New Braunfels,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
TXB
Wimberley, TX
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented loss prevention measures to reduce shrinkage rates significantly.
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
- Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Operations Manager
Loves Travel Stop
Yuma, AZ
09.2016 - 10.2024
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
Merchandiser
Nestle
San Diego, CA
11.2014 - 08.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Manager Retail
7-eleven
La Mesa, CA
06.2012 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
GED -
Santana High School
Santee, CA03-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
Timeline
General Manager
TXB
09.2024 - Current
Retail Operations Manager
Loves Travel Stop
09.2016 - 10.2024
Merchandiser
Nestle
11.2014 - 08.2016
Store Manager Retail
7-eleven
06.2012 - 08.2014
GED -
Santana High School