Sarah Flores
Taunton,MA
Summary
Strong hospitality skills, can excel in fast-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Recovery Specialist
Hillside Detox
03.2024 - Current
- Assisted clients in navigating recovery programs and support services.
- Collaborated with multidisciplinary teams to develop individualized recovery plans.
- Educated clients on coping strategies and available resources for sustained recovery.
- Supported clients with compassionate, empathetic face-to-face counseling.
Server /Assistant Food Runner
Chili's Restaurant
12.2022 - 07.2024
- Maintained cleanliness of dining areas, ensuring a welcoming environment for guests.
- Developed strong relationships with regular customers, promoting loyalty and repeat business.
- Consistently averaged above a 95 percent server attentiveness, and under a 1 percent guests with a problem.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Trained new team members on restaurant procedures and safety protocols, fostering a cohesive team environment.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Helped raise over one thousand dollars for St.judes children's hospital through their partnership.
Server /Server Shift Leader
IHOP
06.2021 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to ensure accuracy and quality of orders.
- Trained new servers on menu knowledge and service protocols.
- Developed strong relationships with regular customers, promoting loyalty and repeat business.
Education
Bachelor of Science - Nursing
Massachusetts College of Pharmacy And Health Sciences
Worcester, MA05-2026
Skills
- Teamwork and collaboration
- Positive and friendly attitude
- Attention to detail
- Responsible and trustworthy
- Customer service/Hospitality
- Safe food handling
- Adaptability and flexibility
- Relationship building
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Limited Working
Greek
Elementary
Timeline
Recovery Specialist
Hillside Detox
03.2024 - Current
Server /Assistant Food Runner
Chili's Restaurant
12.2022 - 07.2024
Server /Server Shift Leader
IHOP
06.2021 - 12.2022
Bachelor of Science - Nursing
Massachusetts College of Pharmacy And Health Sciences
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