Sarah Floyd
Independence,MO
Summary
Motivated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team with several years of experience offering office support in different industries. Possesses a professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Commercial Cleaner
The Cleaning Crew of KC, LLC
Independence, Missouri
01.2024 - Current
- Maintained cleanliness in commercial spaces to ensure a welcoming environment.
- Utilized industrial cleaning equipment for efficient and thorough cleaning tasks.
- Collaborated with team members to complete large-scale cleaning projects effectively.
- Organized cleaning supplies and equipment to streamline workflow efficiency.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
Career Placement Coordinator
Full Employment Council
Independence, Missouri
04.2023 - 04.2024
- Coordinated job placements for clients in various industries.
- Developed relationships with employers to identify job openings.
- Assisted clients in preparing resumes and cover letters.
- Organized job fairs and networking events for client engagement.
- Facilitated workshops on job search strategies and skills development.
- Maintained accurate records of applicants, placements and employer contacts.
- Researched industry trends in order to identify new potential markets for placements.
- Conducted initial interviews with potential candidates to assess their skills, knowledge and experience.
Leveraged Sales Representative- Retention
AT&T
Kansas City, Missouri
06.2015 - 01.2021
- Acquire new, retain existing customers, right-sizing their products, educate on products and pricing.
- Fix billing errors, and give adjustments as needed.
- Correct orders, advise and recommend best practices.
Order Management Specialist
AT&T
Lees Summit, MT
04.2011 - 06.2014
- Managed order processing and fulfillment for telecommunications products.
- Coordinated with cross-functional teams to resolve customer inquiries efficiently.
- Maintained accurate records in order management systems and databases.
- Corrected codes in multiple systems for telephony and internet order flow.
Manager of Escalations
AT&T
Lees Summit, USA
04.2006 - 06.2011
- Resolved high risk customers’ repair problems to completion.
- Handled client pool of 25 to 30 customers to repair completion.
Onboarding and Initial Trainer
AT&T
Lees Summit, USA
01.2009 - 04.2010
- Assisted with paperwork, such as W-4, benefits selection and enrollment.
- Trained computer typing, basic windows commands.
- Customer service phone, chat, and email etiquette.
- Trained an 8 week curriculum consisting of classroom, job shadowing and nesting.
Tele-Interviewer
Quest Diagnostics
Remote, USA
01.2007 - 01.2008
- Data entry to establish insurability for 20 + Insurance companies.
Escalations Specialist
AT&T
Lees Summit, USA
03.2002 - 06.2006
- Call takeovers from representatives handling escalating customers, resolving to completion.
Repair and Maintenance Representative
AT&T
Lees Summit, USA
10.2000 - 03.2002
- Prepare repair tickets to dispatch a technician to customer’s homes for problems with phone, internet, and television.
Education
Certificate - Administrative Assistant & Warehouse Supply Chain
Warehouseman Training, Inc.
Kansas City, Mo 04.2026 - 04.2026
Bachelor of Arts - Human Resource Management
Avila University
05.2017 - 01.2021
Skills
- Microsoft Office Suite
- CRM
- Problem-solving
- Critical thinking
- Time Management
- Communication
- Adaptability
- Reliability
- Initiative
- Oral/Verbal writing skills
- Leadership skills
- Supply organization
- Effective communication
- Team collaboration
- Workflow optimization
- Spreadsheets
- Reading comprehension
- Vendor management
- Negotiation
- Multi-line telephone system operation
- Professional communication
- Conflict mediation
- Data analysis and research
- Supply chain logistics
- Environmental awareness
- Supply chain optimization
- Stock control
- Inventory counts
- Hazardous materials handling
Timeline
Certificate - Administrative Assistant & Warehouse Supply Chain
Warehouseman Training, Inc.
04.2026 - 04.2026
Commercial Cleaner
The Cleaning Crew of KC, LLC
01.2024 - Current
Career Placement Coordinator
Full Employment Council
04.2023 - 04.2024
Bachelor of Arts - Human Resource Management
Avila University
05.2017 - 01.2021
Leveraged Sales Representative- Retention
AT&T
06.2015 - 01.2021
Order Management Specialist
AT&T
04.2011 - 06.2014
Onboarding and Initial Trainer
AT&T
01.2009 - 04.2010
Tele-Interviewer
Quest Diagnostics
01.2007 - 01.2008
Manager of Escalations
AT&T
04.2006 - 06.2011
Escalations Specialist
AT&T
03.2002 - 06.2006
Repair and Maintenance Representative
AT&T
10.2000 - 03.2002