Sarah Frears
Charlotte,NC
Summary
Dependable Digital Product Owner for Ally Invest with track record of success in field bridging the gap between business and tech. Detail-oriented focusing on backlog management, communication and collaboration to prioritize product features based on customer feedback and market trends. Seeks opportunities to improve processes and workflows for team benefit. Conscientious and excels at multitasking in fast-paced ever changing environments. Actively embracing an open mindset to seek knowledge and skills to adapt to the evolving workforce.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst - Digital Product
Ally Financial Inc.
Charlotte, NC
07.2023 - Current
- Identified the needs of customers promptly and efficiently using data and analytics to help drive decisions.
- Determined consumers need to provide products and services appealing to a larger market by utilizing competitive market research.
- I expanded my responsibility to manage the entire mobile trading platform.
- Managing the web application and leading the team to launch two versions for the first time in the company's history, allowing us to collect data and test in production to make better, customer-driven decisions.
- Set specific goals for projects to measure progress and evaluate end results.
- Organize a roadmap for both my team and the design team every year, focusing on every quarter to keep the teams on track for delivery.
- Organized client meetings to provide project updates, including reporting to managers, stakeholders, and the President of Invest.
- Deliver updates about the roadmap when our forecasted dates are not aligning with the goals we originally planned for.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Focused on opportunities for process improvements across the organization, challenging my team to find efficiencies in the work we do, to deliver even better results.
- Recognized by management and my peers for providing exceptional service multiple quarters in a row.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Putting my team first to ensure the issues are resolved, keeping my team safe, to focus on work.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Nominated for leadership training beginning on 2/25.
Associate Analyst - Digital Product
Ally Financial Inc.
Charlotte, NC
07.2022 - 07.2025
- Analyzed customer feedback surveys to identify areas of improvement in product offerings.
- Worked cross-functionally with business, technology, and design partners on various projects.
- Managed our self-directed trading mobile platform.
- Curated Power BI dashboards to monitor trends in the applications.
- Worked in a Scrum setting, leading meetings and managing the team backlog in order of priority.
Education
Bachelor of Science - Computer Information Systems
SUNY Buffalo State
Buffalo, NY05-2022
Skills
- Strategic planning
- Time management
- BI dashboards
- Process enhancement
- Critical thinking
- Risk mitigation
- Team collaboration and leadership
Certification
- 200hr RYT - Yoga Alliance
Affiliations
- Avid bread baker and lover of sweets
Timeline
Analyst - Digital Product
Ally Financial Inc.
07.2023 - Current
Associate Analyst - Digital Product
Ally Financial Inc.
07.2022 - 07.2025
Bachelor of Science - Computer Information Systems
SUNY Buffalo State
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