Sarah Freeman

Front Desk Associate

• Greeted visitors and their pets upon arrival, managed check-ins, operated POS and built rapport with regular clients.
• Took reservations, assisted new clients and communicated with pet parents via email, Textel, phone calls, etc.
• Completed Start of Day/End of Day and financial reports for each shift to ensure all records were accurate and up-to-date.

Pet Care Technician

• Utilized proficient understanding of body language cues and proactive thinking skills to safely manage play groups
• Provided thoughtful care for up to 50 pets; including specific feeding regimens, routine cleaning, baths as necessary, administering medication and monitoring general wellness.
• Updated and filed all feeding and medication reports daily; as well as documenting any concerns and courteously relaying my findings directly to pet parents.
• Educated new staff on proper policies and procedures regarding cleaning, safety protocols, customer interactions and more.

• Closely monitored pets for signs of health issues, behavioral concerns or other symptoms of stress.
• Completed daily feeding, medication, and care regimens specific to each pet's unique needs.
• Worked hands-on alongside experienced dog trainers through various training and socialization exercises
• Used training tools, techniques and positive reinforcement methods to maintain structure while caring for high risk pets
• Recorded, narrated and revised personalized educational content for pet parents

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Developed strong rapport with customers and created positive impression of business.
• Performed cash, card, and check transactions to complete customer purchases.