Summary
Overview
Work History
Education
Skills
Accomplishments
Certification and Training Courses
Timeline
Generic
Sarah Frisk

Sarah Frisk

Port Charlotte,FL

Summary

Hello! My name is Sarah Frisk and I'm a highly-motivated employee with a desire to take on new challenges! I have a strong work ethic, I'm adaptable, and I possess exceptional interpersonal skills. I'm currently a Claims Generalist Associate working out of the Sarasota, Florida office and I would love to grow by applying for the Property Damage Excess and Repo Teams position. I have learned so much about claims, coverage and liability, and

I excell at working effectively unsupervised, and also in a team environment. I love providing suggestions and helping others on my team so that we can all learn from each other.

I am quick at mastering new skills, and I'm devoted to giving every customer a positive and efficient experience with Progressive. I have a talent for effectively addressing concerns and empathetically delivering potentially upsetting news. I believe that honesty is the best policy, even if the news is hard to deliver, or receive.

I have prior experience in law enforcement, which makes me meticulous and effective at collecting and analyzing data used to devise fair and cost-effective settlements. The skills I've developed allow me analyze potential problems quickly so that I can work towards getting them resolved.

Thank you for your time and I can't wait to meet you!

Overview

15
15
years of professional experience

Work History

Claims Adjuster

Progressive
Sarasota, FL
01.2024 - Current
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.

Patrol Officer

Punta Gorda Police Department
Punta Gorda, FL
03.2020 - 01.2024
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests when presented with suspected intoxicated drivers
  • Prepared detailed documentation of felony-level property and violent crimes investigations.
  • Wrote reports detailing events and people involved.
  • Investigated crimes and interviewed witnesses and victims.

Police Officer

Minneapolis Police Department
Minneapolis, MN
12.2009 - 02.2020
  • Produced and submitted accurate and detailed reports to complete files and support criminal cases.
  • Conducted investigations of suspects and interviewed witnesses to obtain statements.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
  • Testified in court cases to back up case evidence and detail timelines.

CRT-Criminal Response Team

Minneapolis Police Department
Minneapolis, MN
05.2018 - 10.2018
  • Researched and reviewed case files and gathered information to solve crimes.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.

Education

Associate of Science - Law Enforcement

Minneapolis Community And Technical College
Minneapolis, MN
05.2009

Associate of Science - Law Enforcement

North Hennepin Community College
Minneapolis, MN
05.2009

Skills

  • Interviewing and Interrogation Skills
  • Claims investigations
  • Law enforcement background
  • Highly motivated
  • Accident Scene Documentation
  • Accident Investigations
  • Researching Skills
  • Active Listening
  • Adaptive team player
  • High-energy attitude

Accomplishments

  • Received numerous letters of appreciation from community residents.
  • Recognized as Employee of the month, multiple times, for outstanding performance and team contributions.
  • Received Two life saving awards

Certification and Training Courses

Certificate of Completion for the following Courses:

  • Advanced Training Certificate-Conducting Background Investigations Course
  • Advanced Training Certificate-Child Sex Crimes Investigations
  • Advanced Training Certificate-Adult Sex Crimes Investigations
  • NCIC/FCIC Certification
  • Patrol Rifle
  • Blockchain Basics for Investigators
  • From the Crime Scene to the Crime Laboratory Training
  • Cell Phone Evidence: From Seizure to Court Room

Timeline

Claims Adjuster

Progressive
01.2024 - Current

Patrol Officer

Punta Gorda Police Department
03.2020 - 01.2024

CRT-Criminal Response Team

Minneapolis Police Department
05.2018 - 10.2018

Police Officer

Minneapolis Police Department
12.2009 - 02.2020

Associate of Science - Law Enforcement

Minneapolis Community And Technical College

Associate of Science - Law Enforcement

North Hennepin Community College

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