Sarah Fromm

Develops, leads, and manages a team of 32 associates.

Manages P&L.

District Services Sponsor

Drives services in store.

Manages the district's area trainer.

Oversees the pet parent shopping experience.

• Fostered a culture of safety
• Focused on developing talent within the store and succession planning for talent

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
• Developed leaders to manage in store processes for inventory management, petcare standards and pet safety.
• Enhanced employee performance by conducting regular one on ones, store walks and provided constructive feedback.
• Coached team on the pet parent experience to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.

• Drive operation excellence in store
• PS2/Labor
• D.O.G
• Team development
• Customer service
• One on ones
• Saftey
• Drive Score Card
• Vision and Strategy

• POG's
• Planner
• Ran loads
• Oversaw and maintained WISE process

• Maintained pet loss
• Achieved green on Score Card
• Lead my team to work together to achieve goals

• Customer service
• Goal setting
• Supported other managers

• Oversaw processes
• Maintain policy and procedure
• Worked with Petcare Manager

• Maintained pet health
• Tank maintenience
• Customer service

• Cash handling
• Customer service