Sarah Gennaro
Ponchatoula,LA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolutions. I am also a member of the AAPC.
Dedicated Education Administrator adept at working with teachers and educational professionals to improve lesson plans and curriculum. Well-versed in childhood education strategies.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Administrator
Starkey Hearing
11.2020 - Current
- Coordinated regional operations to enhance service delivery and client satisfaction.
- Managed scheduling and logistics for multiple hearing clinics across the region.
- Implemented process improvements, streamlining administrative workflows and reducing turnaround times.
- Developed training materials for staff, enhancing onboarding and operational consistency.
- Monitored compliance with regulatory standards, ensuring adherence across all regional locations.
- Increased staff productivity with comprehensive training programs and performance evaluations.
- Fostered a positive work environment by cultivating a supportive atmosphere that encouraged professional growth.
- Spearheaded regional initiatives to achieve company-wide goals and improve overall performance.
- Coordinated cross-functional teams to execute projects efficiently and effectively, meeting deadlines consistently.
Billing Specialist
All American Healthcare
10.2019 - 04.2020
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Generated accounts payable reports for management review to aid in financial and business decision making
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Managed collections claims for unpaid bills against estates of debtors
- Posted and adjusted payments from insurance companies
- Completed skilled administrative work to support all office staff and operational requirements
- Organized paperwork such as charts and reports for office and patient needs
- Help with front desk duties such as checking in patients , making appointments and collecting copays.
Team Member
Target
01.2010 - 10.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Sought out ways to go above and beyond job requirements
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
- Team Member of the month for the month of March 2013
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
Team Member
JC Penney Co Inc.
07.2009 - 01.2010
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Learned all required tasks quickly to maximize performance
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Mentored junior team members on protocols and procedures of each station to maximize contributions
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Developed strong relationships with coworkers and managers
Education
Allied Heath
Compass Career College
Hammond, LA02-2020
Skills
- ICD-CM,CPT,HICPS Knowledge
- Laws and Code of Ethics
- Medical Terminology
- Records Organization and Review
- Attention to Detail
- People-oriented
- Customer Service
- Data Entry
- Training and development
- HIPPA Compliant
- Motivated team player
- Insurance Knowledge
- Microsoft Word, Power point, Excel
- Collaborative leadership
- Instructional leadership
Certification
- National Healthcare Association (NHA)- June 2020
- AAPC,Certified Professional Biller (CPB)- September 2020
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Good Humana Award March 2025
A Good Human embodies our core values and makes a difference in the lives of other humans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Administrator
Starkey Hearing
11.2020 - Current
Billing Specialist
All American Healthcare
10.2019 - 04.2020
Team Member
Target
01.2010 - 10.2019
Team Member
JC Penney Co Inc.
07.2009 - 01.2010
Allied Heath
Compass Career College