Sarah Gibson, RN BSN

• Collaborating with sales representatives to identify potential customers and promote the benefits of Gentell wound care products.
• Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
• Responsible for educating healthcare providers in nursing homes about the proper use of Gentell's wound care products, assessing patient wounds, and recommending the most appropriate treatment plans based on the individual needs.
• Utilize nursing home electronic health records to scrub charts for documentation requirements to remain compliant with Medicare guidelines.

• Responsible for managing day-to-day clinical, educational, administrative, and customer service in the assigned territory. ● Exceed monthly goals set by my regional director by 10K-15K per month.
• Set up facility visits, assess customers, assist in the evaluation and education of wound care treatment plans, and place orders for wound, ostomy, urological, and tracheostomy products.
• Ensure compliance with regulatory and clinical guidelines in the provision of products.
• Review facility data and gather medically necessary documentation via the EMR system and facility communication.
• Follow Medicare and managed care policies to determine the eligibility of product ordering.

• Manage all staff within the facility and oversee all operations of the clinic.
• Perform the hiring and onboarding of all new staff members.
• Assist the provider in the case management model to help facilitate the completion of medical records.
• Perform wound care on patients within the clinic by conducting initial assessments, applying appropriate dressings per NP recommendations, applying total contact casting, applying wound vacs, and assisting in the application of skin substitutions.
• Train new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Audit charts and review clinical documents to verify accuracy. Advised patients and caregivers on proper wound management, discharge plan objectives, safe medication use, and disease management.
• Lead staff meetings to keep the team informed of changes, educate on new processes, and provide opportunities for staff to share ideas and concerns.

• Reviewed urgent, initial, concurrent, and appeal cases for worker compensation that pertain to hospitalizations, outpatient services, and medications for injured workers for medical appropriateness.
• Followed standard metrics set by department
• Consult peer to peer to discuss cases
• Completed task in a timely manner.
• Knowledgeable with Interqual guidelines
• Knowledgeable in working with managed care.
• Communicate effectively with peer reviewers, facilities, patients, and staff.
• Communicate effectively with peer reviewers, facilities, patients, and staff.

● Conduct all precertification for inpatient/outpatient, concurrent reviews, and retrospective for the facility.

● Promote Swingbed program and review referrals.

● Market Swingbed program to surrounding facilities and network with larger institutions.

● Coordinate weekly Multidisciplinary meetings.

● Utilize MCG and Interqual criteria for admission criteria.

● Monitor length of stay and service type of patient.

● Collaborate with Physicians, Social Workers, and Multidisciplinary teams for discharge planning.

● Make discharge follow-up phone calls.

● Review all inpatient/outpatient charts on a daily basis.

● File Appeals as necessary.

● Performed wound care consults and write plans of care for patients with acute and chronic wound issues.

● Perform referrals both inpatient and outpatient.