Sarah Gilfillan
Anchorage,AK
Overview
7
7
years of professional experience
Work History
Administrator office assistant
Sleep centers of Alaska
10.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Cashier
Chevron gas station
02.2023 - 10.2024
- Food prep
- Servicing
- Cleaning ( dishwasher )
- Customer service
- Cashier
- Paper work
- Computer work
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Food Service laRoma
New sagaya
Anchorage, AK
07.2018 - 04.2019
- Food prep
- Servicing
- Cleaning ( dishwasher )
- Customer service
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High school diploma - undefined
West high school
05.2018
Skills
- Customer service
- Food service
- Some computer skills
- People skills
- Money handler
- Office manager
- Office administration
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Schedule coordination
- Staff management
- Scheduling
- Time management
- Relationship development
- Timesheet processing
- Flexible schedule
Timeline
Administrator office assistant
Sleep centers of Alaska
10.2024 - Current
Cashier
Chevron gas station
02.2023 - 10.2024
Food Service laRoma
New sagaya
07.2018 - 04.2019
High school diploma - undefined
West high school