Sarah Gillman
Shelby Township
Summary
Customer-focused professional with 10+ Years of experience delivering exceptional service in fast-paced environments. Skilled in conflict resolution, relationship building, and problem solving.
Overview
12
12
years of professional experience
Work History
Processor Assist
United Wholesale Mortgage
Pontiac, MI
03.2025 - Current
- Help brokers speed up the loan process.
- Orders and coordinates loan documents such as homeowner insurance, title work, payoffs.
- Emails and calls to third parties on behalf of the brokers.
- Reviews documents once they come in.
- Helps with the closing of loans for home loans.
Sales Associate
Kohl's
Sterling Heights, MI
09.2019 - 03.2025
- Maintain a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Accurately picked and packed in-store pickups
- Answered phones and provided excellent customer support
- Operated cash registers during peak hours.
- Provided excellent customer service, consistently receiving positive feedback
- Awarded employee of the month for my performance during busy shopping seasons
ECommerce Specialist
ICR Services
Warren, MI
07.2018 - 04.2019
- Established and maintained e-commerce website to promote and sell products.
- Organized and listed inventory online through software management
- Operated multiple ecommerce stores, through pricing, pictures, and condition
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and Promotions
Sales Associate
Target
Macomb, MI
07.2014 - 07.2018
- Provided exceptional customer service by assisting shoppers with product inquiries and locating items
- Utilized inventory management systems to monitor stock levels and replenishment accordingly
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided fast, clean and friendly service to guests
- Demonstrated a commitment to workplace safety and cleanliness by adhering to company policies and procedures
Sales Associate
Bath & Body Works
Chesterfield, MI
10.2013 - 07.2014
- Assisted guests with product selection, worked cash register, and kept store fully stocked and clean
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Social Work
Macomb Community College
05-2017
High School Diploma - undefined
DiAnne M. Pellerin Center
06-2013
Skills
- Problem-solving skills
- Time management
- Customer service
- Teamwork and collaboration
- Excellent people skills
- Multi-tasking strength
- Multitasking and organizing
- Critical thinking
Interests
Reading, Writing, Music, LEGO
Timeline
Processor Assist
United Wholesale Mortgage
03.2025 - Current
Sales Associate
Kohl's
09.2019 - 03.2025
ECommerce Specialist
ICR Services
07.2018 - 04.2019
Sales Associate
Target
07.2014 - 07.2018
Sales Associate
Bath & Body Works
10.2013 - 07.2014
High School Diploma - undefined
DiAnne M. Pellerin Center
Social Work
Macomb Community College