Richard Lewis
Holly Springs,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty at ICRYO North Hills, adept in sales development and conflict resolution. Excelled in high-stress situations, boosting rapport and leveraging product sales skills for sustained growth. Skilled in inventory control and problem-solving, consistently achieving targets with a goal-oriented approach.
Overview
8
8
years of professional experience
Work History
Sales Associate and Assist Manager
ICRYO North Hills
Raleigh, NC
03.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Helped with staff scheduling, inventory order, customer cancellations and other assistant manager tasks
Sanding and Paint
ASI Sign Systems
Holly Springs, NC
08.2021 - 02.2022
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Handled prep work for remodeling projects by plastering, sanding and finishing.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Director of Hockey Operations
XL Sports World
Apex, NC
04.2019 - 08.2021
- Administered construction and renovation of hockey and other athletic department facilities.
- Displayed experience in athletic events and game operations at collegiate and professional level.
- Worked closely with coaches and verified that statistical information on website remained accurate.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Surveyor
Ward Surveying
Apex, NC
01.2018 - 08.2019
- Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Assessed individual survey project needs and planned workflows.
- Evaluated crew workloads and available resources to prepare schedules and equipment allocations.
- Coordinated with architects, developers and inspectors in developing new construction designs for commercial, residential and industrial developments.
Parts Department Associate
Ford
Cary, NC
01.2017 - 08.2019
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
Education
Yes -
Apex High School
Apex, NC2015
Skills
- Sales Development
- Product Sales
- Client Account Management
- Upselling
- Customer Needs Assessment
- Inventory Control
- Payment Processing
- Store Opening and Closing
- Problem-solving skills
- POS System Operation
- Conflict Resolution
- Guest Relations
- Goal-Oriented
- Problem-Solving
Timeline
Sales Associate and Assist Manager
ICRYO North Hills
03.2022 - Current
Sanding and Paint
ASI Sign Systems
08.2021 - 02.2022
Director of Hockey Operations
XL Sports World
04.2019 - 08.2021
Surveyor
Ward Surveying
01.2018 - 08.2019
Parts Department Associate
Ford
01.2017 - 08.2019
Yes -
Apex High School