
More than fifteen years of Managerial experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Highly dependable with an excellent attention to detail. Years of experience in fast pace and high volume environments.
Responsible for covering multiple locations, sometimes more than one property at a time. Responsible for helping with the sales, occupancy, and delinquency management of the facility. Responsible for collecting monthly rent payments and processing. Shows, rents, and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials. General management of the office including opening and closing the office on time each day, keeping, and balancing petty cash, making daily bank deposits, and preparing daily, weekly and monthly reports.
Restocked, arranged and organized merchandise in the store to drive product sales. Helped customers complete purchases, returns, and locate items. Delivered the best customer satisfaction. Operated cash register for cash, EBT and credit card transactions with speed and accuracy. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Cleaned store nightly, operated pallet jacks, operated the bale machine daily.
Advanced in all positions including guest services, vault, inventory, projection, staffing, operations, auditing and all areas of cash management. HR, staff schedule, payroll, performance counseling's. Highest-ranking Manager when the General Manager is out. In charge of all operations of the building. Very fast paced environment.
All customer service needs. In charge of auditing, including legal files and all negotiable items. Proficient in handling new accounts, checking and saving, trust accounts, I.R.A.'s, C.D.s and wiring funds. Responsible for meeting personal sales goals. Sponsored and assisted other employees in meeting their goals. Employee of the month and had been recognized as the branch sales leader multiple times.
In charge of all daily operations from opening to close of business. Hiring, terminations, and promotions of all employees. Employee performance discussions including the setting of goals and salary reviews. Promoted feature films to the public in efforts to increase overall revenue. Worked with vendors to maintain and keep the building in top running order. Established relationships within the community to promote both the theatres and companies brand.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues.
Evaluated employee performance and coached and trained to improve weak areas. Worked all areas, box office, concessions, usher, projection, and did weekly maintenance. Nightly inventory, balancing off all cash drawers in box and concessions.