Dedicated Customer Service Representative with expertise in problem resolution, data entry, and staff training. Successfully managed customer records and optimized scheduling processes, enhancing overall efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Superior Driving School
Toms River, NJ
06.2015 - 07.2026
Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
Managed customer records using CRM software, maintaining data integrity and confidentiality.
Collaborated with instructors to enhance student experience and address feedback proactively.
Managed customer records, maintaining data integrity and confidentiality.
Trained new staff on company policies and customer service best practices, promoting consistency in support.
Responded to customer requests for products, services, and company information.
Signed up new CDL students whether paying out of pocket or through PIC Program.
Provided fingerprinting services for TSA PreCheck, HazMat,Twic, FTSP
Communicated with counselors with various PIC programs
Provided completed paperwork for NJ Motor Vehicle Commission sometimes working hand in hand with different departments