Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Gomm

Ocean Gate, NJ

Summary

Dedicated Customer Service Representative with expertise in problem resolution, data entry, and staff training. Successfully managed customer records and optimized scheduling processes, enhancing overall efficiency.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Superior Driving School
Toms River, NJ
06.2015 - 07.2026
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Managed customer records using CRM software, maintaining data integrity and confidentiality.
  • Collaborated with instructors to enhance student experience and address feedback proactively.
  • Managed customer records, maintaining data integrity and confidentiality.
  • Trained new staff on company policies and customer service best practices, promoting consistency in support.
  • Responded to customer requests for products, services, and company information.
  • Signed up new CDL students whether paying out of pocket or through PIC Program.
  • Provided fingerprinting services for TSA PreCheck, HazMat,Twic, FTSP
  • Communicated with counselors with various PIC programs
  • Provided completed paperwork for NJ Motor Vehicle Commission sometimes working hand in hand with different departments

Education

High School Diploma -

Central Regional High School
Bayville, NJ
06-2000

Skills

  • Customer service
  • Scheduling
  • Data entry
  • Database management
  • Microsoft Excel
  • Problem resolution
  • Active listening
  • Staff training
  • Multi-line phone talent
  • Document management
  • Office equipment proficiency
  • Call handling techniques
  • Office software tools

Timeline

Customer Service Representative

Superior Driving School
06.2015 - 07.2026

High School Diploma -

Central Regional High School