Sarah Gonzalez
TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
23
23
years of professional experience
Work History
Assistant Manager/Leasing Consultant/Marketing
Exponential Property Group LLC
10.2016 - 03.2023
- Sales
- Inbound/outbound calls for Customer Service
- Check and Maintain workflow for Leasing Consultants
- Collections
- Promote Traffic, Marketing on all Social Platforms
- Maintenance Service Calls/ Distributed and followed up on tenant renewal notices.
- Generated repeat business through exceptional customer service.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Consultant
BH Management
04.2014 - 10.2016
- Promote Traffic, Marketing on all Social Platforms
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Leasing Consultant
Mission Residential
06.2006 - 03.2014
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Manager
Eckerd Drug Store/CVS Pharmacy
07.2000 - 03.2006
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
Education
Graduated -
VTI Business Computer School
Dallas, TexasDiploma - undefined
Thomas Jefferson High School
San Antonio, TexasSkills
- Customer Service
- Sales monitoring
- Attention To Detail
- Marketing
- Excellent Communication with Clients and Customers
- Merchandising operations
- Data Entry
- Management
- Microsoft Office Suites
- Goal Driven
- Sales target and strategy development
- Loss prevention strategies
ABOUT ME
I am a Customer Service professional with drive and determination to succeed and bring success to my company. My passion for my line of work and clients is limitless.
Leadership Experience
- Retail Customer Service
- Photo Lab
- Leasing Assistant Management
Communication Skills
- Money Maximizer Award for Collections
- MVP award for Service Excellence
- Marketing Edge Award for Dedication and Achievement
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Leasing Consultant/Marketing
Exponential Property Group LLC
10.2016 - 03.2023
Leasing Consultant
BH Management
04.2014 - 10.2016
Leasing Consultant
Mission Residential
06.2006 - 03.2014
Assistant Manager
Eckerd Drug Store/CVS Pharmacy
07.2000 - 03.2006
Diploma - undefined
Thomas Jefferson High School
Graduated -
VTI Business Computer School