Sarah Graham
Castle Rock,CO
Summary
Quality-oriented professional with 23 plus years of experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. With proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
LNP Specialist
IntelePeer
12.2021 - 11.2022
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Met/Exceeded all monthly/weekly metrics
- Maintained a high level of customer satisfaction
Customer Service and Sales Representative
The CE Shop
04.2016 - 10.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Answered customer telephone calls and chats promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met/Exceeded all weekly/monthly metrics
- Was a part of several roles: Inbound/Outbound call rep, Chatter, Quality Assurance, and Supervisor
Massage Therapist
Private Practice
06.2009 - 10.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs unique to their individual needs/requirements, for return customers.
- Confidently and knowledgeably educated clients in modalities
Registrar
Denver School of Massage Therapy
04.2010 - 12.2014
- Started as a weekend clinic assistant and worked my way up to Registrar
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Trained junior staff on office procedures and regulatory requirements.
Supervisor
America's Note Network
10.2002 - 12.2008
- Met/Exceeded all weekly/monthly metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
No Degree - General Studies
University of North Florida
Massage Therapy
Denver School of Massage
12.2009
High School Diploma - General Studies
Father Lopez Catholic High School
04.1999
Skills
- 6 Years of management experience, in the educational field and in the customer service/sales field
- The ability to efficiently navigate multiple programs and use multiple computer monitors simultaneously
- Verbal and Written Communication
- Work Prioritization
- 4 years of remote experience
- CRM Software (Sales Force Classic and Lightning)
Timeline
LNP Specialist
IntelePeer
12.2021 - 11.2022
Customer Service and Sales Representative
The CE Shop
04.2016 - 10.2021
Registrar
Denver School of Massage Therapy
04.2010 - 12.2014
Massage Therapist
Private Practice
06.2009 - 10.2018
Supervisor
America's Note Network
10.2002 - 12.2008
No Degree - General Studies
University of North Florida
Massage Therapy
Denver School of Massage
High School Diploma - General Studies
Father Lopez Catholic High School
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