Sarah Graham
Customer Service And Sales
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines while providing quality, unparalleled support. Enthusiastic team player ready to contribute to company success. Dedicated to customer satisfaction.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Delivery Driver
DoorDash
Castle Rock, CO
12.2022 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
LNP Specialist/Number Admin
IntelePeer
Centennial, CO
12.2021 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
Customer Service and Sales Chatter
The Ce Shop
Centennial, CO
04.2016 - 10.2021
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Delivered superior customer service to retain existing customers and attract future customers.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
Massage Therapist/Owner
Private Practice
Denver Metro Area, CO
06.2009 - 10.2018
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe and effective massage therapy techniques during customer appointments.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Registrar
Denver School Of Massage Therapy
Westminster, CO
03.2010 - 12.2014
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Facilitated student registration with admissions and records departments for smooth administration processes.
Education
Certificate - Massage Therapy
Denver School of Massage Therapy
Westminster, CO 01.2009 - 12.2009
No Degree - General Studies
University of North Florida
Jacksonville, FL 05.2001 -
High School Diploma -
Father Lopez Catholic High School
Daytona Beach, FL 08.1994 - 04.1999
Skills
Salesforce
NICE In-Contact
Cisco
Microsoft Teams
Zoom
Customer Retention/Satisfaction
JIRA software
Sales Expertise
Timeline
Delivery Driver
DoorDash
12.2022 - Current
LNP Specialist/Number Admin
IntelePeer
12.2021 - 11.2022
Customer Service and Sales Chatter
The Ce Shop
04.2016 - 10.2021
Registrar
Denver School Of Massage Therapy
03.2010 - 12.2014
Massage Therapist/Owner
Private Practice
06.2009 - 10.2018
Certificate - Massage Therapy
Denver School of Massage Therapy
01.2009 - 12.2009
No Degree - General Studies
University of North Florida
05.2001 -
High School Diploma -
Father Lopez Catholic High School
08.1994 - 04.1999