Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Sarah Graham

Sarah Graham

Customer Service And Sales

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines while providing quality, unparalleled support. Enthusiastic team player ready to contribute to company success. Dedicated to customer satisfaction.

Overview

25
25
years of professional experience
6
6
years of post-secondary education

Work History

Delivery Driver

DoorDash
Castle Rock, CO
12.2022 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

LNP Specialist/Number Admin

IntelePeer
Centennial, CO
12.2021 - 11.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and quickly troubleshot errors.
  • Promoted efficiency among departments with prompt resolution of system issues.

Customer Service and Sales Chatter

The Ce Shop
Centennial, CO
04.2016 - 10.2021
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Logged customer data into company CRM system to foster strong account management and rapport.
  • Assisted with design and implementation of customer service policies to streamline and standardize procedures.

Massage Therapist/Owner

Private Practice
Denver Metro Area, CO
06.2009 - 10.2018
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe and effective massage therapy techniques during customer appointments.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.

Registrar

Denver School Of Massage Therapy
Westminster, CO
03.2010 - 12.2014
  • Updated computer system with latest information to keep records current and accurate.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Facilitated student registration with admissions and records departments for smooth administration processes.

Education

Certificate - Massage Therapy

Denver School of Massage Therapy
Westminster, CO
01.2009 - 12.2009

No Degree - General Studies

University of North Florida
Jacksonville, FL
05.2001 -

High School Diploma -

Father Lopez Catholic High School
Daytona Beach, FL
08.1994 - 04.1999

Skills

Salesforce

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Timeline

Delivery Driver

DoorDash
12.2022 - Current

LNP Specialist/Number Admin

IntelePeer
12.2021 - 11.2022

Customer Service and Sales Chatter

The Ce Shop
04.2016 - 10.2021

Registrar

Denver School Of Massage Therapy
03.2010 - 12.2014

Massage Therapist/Owner

Private Practice
06.2009 - 10.2018

Certificate - Massage Therapy

Denver School of Massage Therapy
01.2009 - 12.2009

No Degree - General Studies

University of North Florida
05.2001 -

High School Diploma -

Father Lopez Catholic High School
08.1994 - 04.1999

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Sarah GrahamCustomer Service And Sales